Strategic Account Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Brilliant

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🍽️ Food & Beverage

💼 Consulting

Logistics • Food & Beverage • Consulting

Brilliant is a company specializing in creating and distributing branded corporate gifts, merchandise, and event products. They offer customized products with advanced technology integration, including automated gifting solutions through platforms like Salesforce, Marketo, and HubSpot. Their global fulfillment capabilities allow them to deliver products to over 180 countries from six warehouses. With a focus on sustainability and providing an exceptional recipient experience, Brilliant partners with well-known brands to elevate their corporate gifting and event needs. They provide design support, storefront solutions, and automation features to enhance user experience and streamline the logistics of corporate gifting and merchandise distribution.

📋 Description

• Partner with Account Managers to build accurate, production-ready, and client-facing estimates • Communicate with vendors and suppliers to verify pricing, inventory availability, and production timelines • Negotiate pricing when applicable to protect project margins • Align estimate details with client requirements, packaging needs, shipping specifications, and feasibility constraints • Identify and include special packaging, rush charges, less-than-minimum fees, and additional handling costs • Create shipments and generate shipping rates and tax calculations • Add Terms & Notes for clear internal and external alignment • Add Estimated Future Charges when applicable • Follow up after estimates are shared to clarify questions and adjust details • Identify and resolve potential risks or discrepancies before they affect production, cost, or client experience • Maintain documentation in Brilliant’s internal systems for a seamless transition into production • Contribute to process improvements that streamline workflows and improve the estimating experience

🎯 Requirements

• 2+ years of experience in estimating, production planning, quoting, or a similar logistics-focused role • Experience in a fast-paced, client-facing environment • Experience within a creative agency or branded merchandise industry preferred • Exceptional attention to detail and strong ownership over work • Ability to work quickly and accurately under tight timelines • Financial awareness and focus on maintaining healthy margins • Proactive, solutions-oriented mindset with a collaborative approach • Strong written and verbal communication skills • Ability to clarify complex details in simple, client-friendly terms • Comfort working in a dynamic environment with shifting priorities • Familiarity with Wrike or Asana is a plus • Familiarity with Zendesk, Intercom, or Front is a plus

🏖️ Benefits

• Equity • Medical benefits • Dental benefits • Vision benefits • Flexible PTO • Paid company holidays • Work from home stipend for new hires • Opportunity to work with top brands and support thousands of personalized gifting experiences annually • Cutting-edge in-house technology and company fulfillment center • Hands-on cross-functional collaboration • Global footprint supporting clients across 180+ countries • Growth and innovation opportunities