Patient Account Resolution Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Accendra Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1882

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Accendra Health is a healthcare company (formerly Owens & Minor, Inc. ) focused on home-based care delivery and medical supplies. Backed by its Apria and Byram Healthcare brands, Accendra provides a broad portfolio of essentials for diabetes, sleep health, wound care, respiratory care, urology, and ostomy, and connects patients, providers, and insurers to improve outcomes. The company operates a nationwide network of over 250 service locations and employs more than 6,000 teammates, emphasizing patient support, care coordination, and distribution of durable medical equipment and related services.

📋 Description

• Provide customer service and product information, solutions, and relevant details to patients and providers • Deliver above-and-beyond communication to create a positive, patient-centric experience • Support Field teams, Operations, and Sales with timely feedback • Identify complaint trends and partner cross-functionally on preventative measures • Proactively improve the patient experience • Support employee programs that nurture company core values and create a positive culture • Support branches across a designated market • Review new and recurring patient accounts and obtain required referral-source documentation for billing • Research and secure information from customers to continue equipment coverage through health insurance plans • Manage relationships with field leadership, referral sources, and patients through outreach to drive account resolution • Evaluate documentation for compliance with relevant standards and regulations • Follow up to achieve timely reimbursement • Perform other duties as required

🎯 Requirements

• High school degree or equivalent • 3–5 years’ experience in healthcare/health insurance industry • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word • English reading, writing, and verbal skills • Intermediate mathematical proficiency • Strong ability to understand, interpret, and develop spreadsheet data • Ability to work proactively with minimal supervision • Ability to collaborate across functions and groups • Ability to communicate clearly, concisely, and transparently • Ability to meet the physical demands of the stationary position, including frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and adjusting focus • Ability to occasionally lift equipment up to 50 lbs. • Must physically reside and work within the United States

🏖️ Benefits

• Medical, dental, and vision care coverage • Paid time off plan • 401(k) Plan • Flexible Spending Accounts • Basic life insurance • Short-and long-term disability coverage • Accident insurance • Teammate Assistance Program • Paid parental leave • Domestic partner benefits • Mental, physical, and financial well-being programs