Clinical Support Dispatcher

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care • Proficient in all CCC Coordinator duties. • Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes • Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergency consultations for multiple services lines. • Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions. • Test readiness of computer, cameras, and other related communications equipment. • Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed SLAs. • Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard. • Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‐workers and supervisors. • May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time. • Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position. • Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission. • Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary. • Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values. • Other tasks as needed

🎯 Requirements

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments • Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems • Ability to learn software and systems • Have excellent phone/customer service skills along with high attention to detail • Enthusiastic about being on the forefront of healthcare and impacting patient lives positively • Flexibility and adaptability in a fast-paced environment • Ability to quickly learn and adapt to new technologies and systems • Ability to excel in a remote work setting, high growth and fast paced organization

🏖️ Benefits

• 100% Remote Work • Health Insurance (Medical, Dental, Vision) • Health Savings Account • Flexible Spending (Medical and Dependent Care) • Employer Paid Life and AD&D (Supplemental available) • Paid Time Off