Managed Services Agent – Healthcare

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Access TeleCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📡 Telecommunications

🏥 Healthcare

Healthcare Insurance • Telecommunications • Healthcare

Access TeleCare is the largest provider of acute specialty telemedicine services in the United States, serving over 216 million people across nearly 15,000 zip codes. The company partners with hospitals and healthcare systems to deliver clinically excellent telemedicine programs in various specialties, including behavioral health, neurology, cardiology, and infectious disease. Access TeleCare integrates advanced technology with dedicated pools of licensed specialty physicians to enhance patient care and streamline clinical operations, bridging the gap between virtual and bedside care.

📋 Description

• Perform multi‐channel emergency and routine consultation assignment for multiple service lines • Responsible for receiving and prioritizing emergency and routine consultations across multiple service lines and specialties • Effectively and efficiently manage incoming consultations workflows processes • Effectively and efficiently manage the patient rounding workflow daily • Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergency consultations for multiple services lines • Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions • Test readiness of computer, cameras, and other related communications equipment • Monitors and maintains queues to quickly prioritize and assign consultations to meet or exceed response time expectations • Demonstrate service excellence in meeting and exceeding all metrics • Exhibit a high degree of professionalism at all times when interacting with the healthcare facilities, Physicians, co‐workers, and supervisors • May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of the Clinical Support team • Maintains a favorable, collaborative, and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission • Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary • Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values • Performs other responsibilities as requested

🎯 Requirements

• High School Diploma, GED or Equivalent Certification Required • At least one year of experience working in a call center environment or healthcare or IT • Excellent communications skills (written and oral) as well as demonstrate the ability to work effectively across departments • Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems • Ability to learn software and systems • Have excellent phone/customer service skills along with high attention to detail • Enthusiastic about being on the forefront of healthcare and impacting patient lives positively.

🏖️ Benefits

• 100% Remote • Health Insurance (Medical, Dental, Vision) • Health Savings Account • Flexible Spending (Medical and Dependent Care) • Employer Paid Life and AD&D (Supplemental available) • Paid Vacation and Sick Leave, Wellness Days, and Paid Holidays • Culture of ownership, transparency, and results — where the best ideas rise • Directly impact patient access nationwide