Senior Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100.8k - $134.6k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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AccessHope

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $33M Series B - AccessHope on 2024-04

Healthcare • SaaS • B2B

AccessHope is a healthcare company that connects local treating oncologists and patients with National Cancer Institute-designated comprehensive cancer center (NCI-CCC) subspecialists to expand access to expert cancer knowledge and improve treatment. They provide personalized case reviews, expert recommendations, clinical trial matching and enrollment support, continuing medical education (CME) programs, and employer- and health-plan-facing benefits to optimize oncology care and reduce waste. AccessHope partners with leading cancer centers (e. g. , City of Hope, Dana-Farber, Johns Hopkins, Fred Hutch, Northwestern, Emory, UT Southwestern) and offers services to employers, health plans, consultants, and treating oncologists. The service aims to bring NCI-level expertise to patients regardless of location, improving outcomes and aligning care with evidence-based standards.

📋 Description

• Manage the day-to-day relationship with assigned clients, partners, or vendors in collaboration with leadership and senior staff • Develop relationships to drive client, partner, or vendor engagement • Develop solutions for business-critical issues and implement long-term engagement strategies • Provide mentorship and coaching to less experienced account/relationship managers • Collaborate with internal departments to manage performance guarantees and ensure optimal distribution processes • Prepare and develop presentation materials for client, partner, vendor, executive, senior leadership, and external stakeholder audiences • Plan and strategize to retain and strengthen current relationships through monthly leadership reviews and quarterly ELT reviews • Develop and manage relationships with internal stakeholders and external partners for optimal client project delivery

🎯 Requirements

• Bachelor’s degree in business administration, healthcare administration, communications, or related discipline; minimum plus 4 years’ experience may substitute for minimum education requirements • Five or more years’ account/relationship management experience or related experience in a consulting, healthcare, or similar setting • Must be eligible to work in the U.S. without employer sponsorship for an employment visa or any other type of US work authorization • Support or collaboration across multiple time zones • May include travel up to 25%

🏖️ Benefits

• Medical, Dental, and Vision Coverage • 401(k) Plan with Employer Match • Paid Time Off (PTO) • Parental Leave • Short-Term Disability • Voluntary Benefits (e.g., life insurance, additional coverage options) • Remote work schedule