Technology Operations Specialist

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $54.5k - $74.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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accessiBe

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

🤖 Artificial Intelligence

🌐 Web 3

Compliance • Artificial Intelligence • Web 3

accessiBe is a leading company specializing in AI-powered web accessibility solutions. Its platform helps businesses ensure that their websites are compliant with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). By offering tools for auditing, monitoring, and managing web accessibility, accessiBe empowers organizations to create inclusive online experiences for all users, including those with disabilities.

📋 Description

• Establish and maintain thorough knowledge and documentation of clients' networking environments • Deliver application administration services for fleet management, output management, and scanning software solutions • Perform solution testing, setup, configuration, documentation, training, and troubleshooting • Maintain effective relationships with client IT administrators and personnel • Address customer needs and resolve issues promptly, escalating for broader team support when appropriate • Support client achievement of measurable business outcomes through product and technical services adoption • Identify and mitigate risks related to customer feedback, solution performance, and customer network challenges • Develop and deliver technical material for customer IT resources and end users

🎯 Requirements

• Bachelor's degree in a relevant field or equivalent experience required • 3 to 5 years of related experience • Customer Success experience preferred • Up to 30% travel to client sites, including overnights • Valid driver's license and acceptable driving record • Strong interpersonal and communications skills • Public speaking skills • Must obtain security and/or other customer-required clearances • CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent certification upon hiring or within the first 6 months • Must comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures • Must be legally authorized to work in the United States • Must reside in the United States at the time of hire

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) Savings Plan • Discretionary profit sharing • Discretionary success sharing • Educational assistance • Recognition programs • Vacation • Employee referral bonus • Employee discounts • “Dress for Your Day” attire program • Volunteer opportunities • Canon welcome kit and official merchandise • Competitive compensation package

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