Manager, Inside Account Management

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $71.7k - $117.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Lead a pooled team of Inside Account Managers to deliver consistent, structured service across a portfolio of Inside-tier clients • Act as a player-coach by managing team performance and a portion of account activity directly as needed • Implement, monitor, and improve workflow adherence, service levels, and automation use across the IAM function • Track team KPIs, customer satisfaction, and delivery standards • Provide coaching and feedback to individuals • Partner with Commercial Operations and Sales to identify process improvements and technology enhancements • Escalate high-potential or high-risk accounts to VP or relevant stakeholders for evaluation or support • Contribute to team hiring, onboarding, documentation, and culture-building • Provide reporting, feedback, and insight to drive continuous improvement of the IAM model

🎯 Requirements

• Experience managing or mentoring a team in customer-facing, commercial, or operations function • Strong background in account management or client services, ideally in a low or no-touch engagement model • Comfort working with CRM tools, reporting dashboards, automation systems, and structured engagement workflows • Proven ability to manage performance metrics and drive team-based delivery • Clear communication and motivation skills to align a team around goals and service expectations • Hands-on, detail-oriented approach and willingness to dive into processes or account issues directly • Experience in corporate travel, SaaS, or scaled B2B service environments preferred

🏖️ Benefits

• Choice of two medical plans • Two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, & renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on the company’s financial goal achievement and individual performance