Senior Director, Consumer Protection

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $155k / year

⏰ Full Time

🟠 Senior

👔 Director

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Accion

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1961

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 $2M Grant - Accion on 2016-10

Insurance • Consulting • Logistics

Accion is a global nonprofit (501(c)(3)) organization dedicated to creating a fair and inclusive economy by developing and scaling responsible digital financial solutions for underserved people worldwide. It operates as an early-stage investor and strategic advisor in inclusive fintech, partners with financial service providers to design and deploy affordable digital products, and houses the Center for Financial Inclusion to conduct research, policy advocacy, and capacity building around consumer protection, women’s economic inclusion, and data risks.

📋 Description

• Lead CFI’s consumer protection research portfolio examining emerging business models, market incentives, provider practices, fraud, and scams affecting low-income consumers • Translate research findings into knowledge products, actionable recommendations, and sustainable solution pilots • Provide technical leadership for CFI’s strategic convenings and industry engagement • Connect research agendas with convening themes, expert participation, and follow-up opportunities • Serve as CFI’s primary technical lead on consumer protection • Develop and implement CFI’s consumer protection strategy • Identify emerging consumer financial protection challenges and opportunities to influence policy and industry practice • Supervise staff and consultants delivering research and knowledge products • Oversee research methods, quality assurance, ethical review, and timely delivery • Engage consumer protection stakeholders and represent CFI at relevant industry events • Partner with Accion’s partnerships and growth team on research funding, proposals, donor engagement, and reporting • Build cross-Accion relationships to coordinate research and learning • Set the technical agenda for consumer protection convenings, including the Responsible Finance Forum and PROTECT Talk series • Develop evidence-based themes and session content and engage subject matter experts • Use participant feedback and follow-up engagement to assess relevance and inform future programming • Build and manage relationships with global policy bodies including the G20, GPFI, and UN • Travel 25% of the time • Report to CFI’s Deputy Managing Director

🎯 Requirements

• 12+ years of relevant experience in consumer protection, financial-sector policy, applied research, or related fields • Leadership of research initiatives and stakeholder engagement • Advanced degree in a relevant technical or functional field preferred • Project management experience, including coordinating concurrent workstreams, managing timelines and resources, and monitoring delivery • Ability to lead research from conception through dissemination and uptake • Ability to identify business, legal, ethical, and reputational risks and coordinate mitigation • Strong background in applied policy research and analysis • Deep expertise in financial consumer protection, financial-sector policy, or related fields • Experience designing and leading policy research, including comparative analysis of regulatory frameworks and market practices • Expertise in quantitative or qualitative research methods, or both • Track record of research in financial services or consumer protection, preferably both, evidenced by publications, knowledge products, or documented contributions • Experience managing Institutional Review Board (IRB) approvals • Human Subjects Research Certification, or progress toward certification • Ability to lead and motivate staff and consultants • Ability to translate complex research into clear strategic advice for C-suite executives and senior decision-makers • Track record of developing organizational and industry initiatives and building collaborative relationships • Commitment to developing colleagues through coaching, constructive feedback, delegation, and leadership opportunities • Must be currently authorized to work in the United States • Must not require employer-sponsored work visas or other forms of employment work authorization

🏖️ Benefits

• Discretionary merit-based bonus • Health insurance (90% employer funded) • Life and disability insurance • Retirement plans (up to 7.5% employer match) • Paid holidays • Paid time-off for vacation, personal days, and sick days • Reasonable accommodations to applicants with disabilities

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