Contact Center Representative I

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Accuserve Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise • Insurance

Accuserve Solutions is a leading provider of integrated services in the home repair and restoration industry. Their innovative approach, known as the Managed Repair Experience SM, connects property owners, contractors, and insurers to create a seamless and efficient restoration process. Accuserve offers a wide range of services including claims management, damage assessment, repairs, and restoration, with a focus on empathy, expertise, and accuracy. They cater to homeowners, contractors, and insurance carriers, delivering solutions in areas such as water mitigation, window and exterior services, and content valuation. Accuserve emphasizes technology and training, providing IICRC-approved ASD courses and fostering a culture of care and innovation across the property claims ecosystem.

📋 Description

• In/Outbound calls with policyholders to set up services directed by our carrier partners • Clearly communicate the value of our services • Build trust, establish rapport, and confidently set expectations about what to expect during the claims process • Pair homeowners with our contractor partners to assist with their claim • Accurately document claims system and move claim forward as far as possible • Meet or exceed established quality and department goals • Maintains high level of professionalism with customers and colleagues • Adheres to assigned work schedule • Work with peers, collaborators, and supervisory staff for the common goals of the organization. • Reliable in meeting work commitments. • Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above • Working OT is expected

🎯 Requirements

• High school diploma or equivalent combination of education/experience required • Reliable high speed home broadband internet service required • Previous experience working in a call center environment a plus • Previous experience working with claims a plus • Ability to work nights, weekends, and overtime during high volume and/or catastrophic claim periods required • Able to handle conflict in a professional and courteous manner • Excellent communication and interpersonal skills • Attention to detail • Able to be flexible and adapt to most any situation. • Proficient with technologies such as Microsoft Office Suite, laptops, tablets, applications, etc.