Manager, Contact Center Partnerships

Job not on LinkedIn

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $90k - $94k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Webster Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1935

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times.

📋 Description

• Ensure program staffing aligns with forecasted business needs. • Partner with program managers, serve as an escalation point for complex client issues, complaints; while providing guidance with difficult calls or issues. • Mitigate operational risk by ensuring that policies and procedures are adhered to. • Performance quality management, partner with the Quality Assurance Leader to monitor performance planning. • Serve as Point of Contact on special projects both internal/external to Contact Center. • Plan and lead WBR meetings with all BPO partners. • Assess dashboards, team tracker, reporting needs, that are focused on departmental efficiencies.

🎯 Requirements

• 5-7 years contact center leadership • 3-4 years of experience in Contact Center Vendor Management or equivalent experience • Excellent organizational skills • Proficiency with call center technology, task tracking tools, reporting dashboards, and standard office software • Very strong critical thinking and analysis skills • High school diploma or GED required.

🏖️ Benefits

• Additional availability may be required outside of standard hours, including weekends, to address BPO-related issues or emergencies as needed.