Junior Account Executive

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⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $46k / year

⏰ Full Time

🟢 Junior

🧑‍💼 Account Executive

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ACD Direct

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11 - 50 employees

ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.

📋 Description

• Maintains and nurtures existing client relationships. • Functions as liaison between client companies and operations staff. • Assists in negotiating work agreements. • Tracks product/service opportunities, project timelines, meeting notes, quotes and client communication including emails in Funnelmaker. • Participates in important business/trade events onsite and virtually as needed that impact business unit. • Cultivates 20% or more growth of existing partner base from previous calendar year. • Works as a team to help the company achieve overall growth of at least .05% per month from previous calendar year. • Conducts weekly/bi-weekly status meetings with ALL DRTV and For-profit clients. • Conducts pre-drive meetings with all Non-profit PBS/NPR clients two weeks prior to the start of the drive (excludes Tier 1 MSB Partners). • Conducts post drive meetings with all Non-profit PBS/NPR clients within two weeks post drive. • Conducts annual product/service review meetings along with Manager/Director with each Partner. • Maintain and grow average number of products for client portfolio to at least 3.5 products per Partner. • Ensures all emails, tickets and programming tasks assigned are responded to within twenty-four business hours of receipt. • Provides New Client Start-Up Assistance and Onboarding of new partners including submission and testing of programming items. • Send Pre-Drive survey to prepare for upcoming drive and completion of tasks related to survey results. • Acting as the primary point of contact or public relations representative of ACD, overseeing client relations/operations/strategies and ensuring short- and long-term projects or activities get completed in a timely manner while ensuring our average weighted grade is kept at 18points or below weekly. • Ensuring client expectations are set appropriately and needs are met; continually checking the “pulse” of accounts to aid client retention and support company growth. • Cultivate and maintain positive, professional inter-departmental relationships, communicate client needs professionally to facilitate completion and buy-in of client deliverables and follow up accordingly to achieve the best possible client and company result. • Performs other duties as assigned by management

🎯 Requirements

• 3+ year experience working in a virtual contact center environment • Knowledge of Microsoft Office products (Excel, Word, Outlook) • Proven experience as call/contact center supervisor or similar position • Bachelor’s Degree in Business or Communications preferred • Experience in high level customer service is required • Knowledge of performance evaluation and customer service metrics • Outstanding communication and interpersonal skills • Excellent organizational and leadership skills with a problem-solving ability.

🏖️ Benefits

• Remote Work – No commute time to the office • Equipment Provided: Laptop • Headset • Monthly Internet Stipend • Medical/Vision and Dental Insurance • Flexible Spending Account / Health Savings Account • Personal Accident Insurance • 401(k)/Roth with matching • Tiered PTO based upon length of employment • Discounts & Life Services offered through Optum EAP • Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years.