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Customer Service

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🔥 0 minutes ago

🌵 Arizona – Remote

infoinfo

đź’µ $18 / hour

⏰ Full Time

🟢 Junior

đź’ť Customer Support

🚫👨‍🎓 No degree required

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Logo of Achieve

Achieve

1001 - 5000 employees

Founded 2002

đź’¸ Finance

đź’ł Fintech

đź’° $50M Debt Financing on 2023-06

Finance • Fintech

Achieve is a leader in digital personal finance, dedicated to helping individuals achieve better financial futures. The company provides a wide range of services focused on managing and reducing debt, including debt resolution, debt consolidation, and various loan options such as personal and home equity loans. Achieve also equips its users with tools like the Debt Payoff Calculator and educational resources to enhance financial literacy. With a mission to reduce debt-related stress, Achieve offers personalized solutions, innovative technology, and expert guidance to improve clients' financial health. Rated TrustScore 4. 8/5, Achieve has resolved over $19 billion in debt and funded over $11 billion in loans, positioning itself as a reliable partner in personal finance management.

đź“‹ Description

• Communicate with members via phone and email • Answer questions and support onboarding and new account setup • Coach members throughout their financial journey • Listen to members and provide empathy and solutions for their unique needs • Collaborate with the team to share knowledge and best practices • Accurately document member interactions and activity • Train and progress toward higher-level positions

🎯 Requirements

• Minimum of 1 year of Customer Service experience, in a call center or retail environment • High school diploma or equivalent • Availability for an 8-hour shift between 6am and 8pm • People-focused approach and solution mindset • Ability to handle a high volume of inbound calls • Strong communication skills

🏖️ Benefits

• 401(k) with employer match • Medical, dental, and vision with HSA and FSA options • Competitive vacation and sick time off • Dedicated volunteer days • Wellness support through Employee Assistance Program, Talkspace, and fitness discounts • Up to $5,250 paid back on eligible education expenses • Pet care discounts • Financial support in times of hardship through the Achieve Care Fund • Employee resource groups and commitment to diversity and inclusion • Additional pay incentives for working weekends • Optional access to the Tempe office, including fun events and a free lunch day during monthly hybrid weeks

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