Customer Service Representative

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $35k - $45k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Moen

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏭 Manufacturing

🔧 Hardware

Construction • Manufacturing • Hardware

Moen is a manufacturer and retailer of kitchen and bathroom plumbing fixtures and related products, including faucets, sinks, shower systems, toilets, disposals, water filtration, and smart-home water monitoring and shutoff devices. The company supplies products to both consumers and professionals through retail, pro, and eCommerce channels, and provides installation support, replacement parts, and warranties.

📋 Description

• Provide high quality customer care to create a positive experience for B2B customers • Manage inbound calls and customer emails • Process customer orders accurately • Validate orders in a timely and accurate manner for approximately $1 billion in annual sales revenue • Manage order modifications according to customer requests while mitigating negative service impact and dollarized fine risk • Respond to inquiries about order status, inventory availability, product information, order discrepancies, claims, returns, account status, pricing, and sales programs • Assess customer-related problems and implement appropriate resolutions via phone, email, and fax • Collaborate with Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and field Sales Force departments • Maintain thorough understanding of current technology, including Delivery Ware, Team-Email, customer websites, and EDI • Support individual and team initiatives and objectives; perform other duties as assigned

🎯 Requirements

• Associate’s or Bachelor's degree is preferred • Minimum of 1 year of customer service experience in a service industry • Proficient in Excel, Word, and PowerPoint • Prior SAP experience is preferred • Ability to manage a high volume of work with accuracy • Excellent interpersonal, written and oral communications skills • Effective problem solving skills • Ability to work independently, cross-functionally and in a team environment • Ability to work Monday through Friday, 8am to 5pm

🏖️ Benefits

• Annual bonus plan based on company and individual performance, or a role-based sales incentive plan • Comprehensive, competitive health and wellness benefits • Robust health plans • Market-leading 401(k) program with a company contribution • Product discounts • Flexible time off benefits • Adoption benefits • Employee Resource Groups (ERGs)