Sales Enablement Operations Program Lead

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $116k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

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Acosta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Venture Round on 2003-01

Consulting • Food & Beverage • Logistics

Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape.

📋 Description

• Ensure operational excellence, consistency, and accountability across the partner-managed field program • Drive awareness and sales opportunities for the client’s products and services through Carrier channels • Lead the Mosaic field management team nationwide • Partner with client stakeholders, Talent Acquisition/onboarding, Internal Operations, and Client Operations • Identify priorities, define execution plans, and build strong working relationships with client and partner stakeholders • Lead field management through coaching, mentoring, and hands-on training • Ensure program guidelines, operational expectations, service-level metrics, and client expectations are met • Own the day-to-day operational rhythm, including reporting, performance insights, business metrics, continuous improvement plans, and partner SBR planning and execution • Manage payroll, overtime, hourly budgets, store-level expenses, profitability drivers, and KPI accountability • Streamline processes and ensure consistent execution across markets • Drive process standardization, communications, change management, process rollouts, best-practice implementation, and efficiency sharing across regions • Handle retailer partner and field team performance-management escalations • Participate in client meetings to support field execution, performance visibility, and strategic alignment • Provide proactive feedback to client and internal leaders • Monitor compliance with Microsoft policies, brand standards, operational expectations, and current SCOA requirements

🎯 Requirements

• Bachelor’s Degree • 10+ years of experience with a retailer or marketing services provider • Experience managing national, geographically dispersed teams and part-time/full-time field employees • 4+ years of Territory, District, or Regional management experience in retail • Experience managing a geographically dispersed team • Working knowledge of human resources disciplines, including employee relations, performance management, and applicable federal/state employment laws • Experience leading partner-managed field programs with operational excellence, KPI reporting and insights, compliance, and consistent regional execution • Ability to standardize processes, lead communications, implement best practices, and support partner SBR planning and execution • Experience developing, tracking, and monitoring performance daily and weekly • Proficiency with Microsoft Office Suite and Outlook • Sales experience required for a sales-oriented program • Consumer electronics background preferred • Collaborative, detail-oriented, organized, analytical, and able to prioritize effectively • Strong follow-through, leadership, communication, flexibility, and adaptability

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for applicants with disabilities • Internal development and promotion-from-within opportunities