Donor Support Associate – Temporary Role

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +31 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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ActBlue

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🤲 Charity

🤝 Non-profit

🌍 Social Impact

💰 $22M Series A on 2010-08

Charity • Non-profit • Social Impact

ActBlue is a nonprofit organization that provides digital fundraising tools and strategies to support impactful small-dollar donations. Focused on empowering donors and organizations, ActBlue facilitates grassroots fundraising, emphasizing community-driven financial support for political campaigns, nonprofits, and social causes. ActBlue is renowned for its platform that connects donors with Democratic candidates and organizations, aiming to make significant social change through small contributions. Established in 2004, ActBlue prioritizes effective digital donation solutions and is a pivotal player in political fundraising.

📋 Description

• Provide day-to-day, high-quality support donors on a variety of inquiries, including but not limited to refunds, canceling recurring donations, standard login inquiries, and managing various other donor-related requests. • Efficiently triage all incoming support requests to the correct team based on email content. • Provide proactive support and outreach to our users as needed. • Review voicemails and return phone calls as needed. • Flag potential bugs or issues with ActBlue’s platform that are reported to us by our users as needed. • Review donation transactions as part of our fraud prevention workflow. • Meet established quality and productivity standards for the role.

🎯 Requirements

• Mac familiarity. Comfort navigating a Mac OS environment for day-to-day work (basic file management, switching between applications, standard keyboard shortcuts). • Experiences in customer service. A successful candidate will have demonstrated success in supporting customers on a daily basis both over email and over the phone. • Strong preference for experience working with HubSpot (or similar email ticket programs such as Salesforce/Zendesk). • Attention to detail. You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success. • Troubleshooting skills. Creativity, patience, and a helpful attitude are crucial when helping the people we work with solve problems and get the information they need. • Organization and efficiency over the phone and via email. The person in this role will be responding to a high volume of emails and calls each day and will regularly problem-solve with customers over the phone. • Excellent communication skills. You’ll be in contact with a variety of people every day — candidates for this position should enjoy constant communication and have a passion for helping people. You have a knack for processing complex information and tailoring your language to support users at all levels of proficiency with our tools. • Comfort with going solo. While you’ll be working on a team, most of your day-to-day work will be independently driven and managed. • A goal-oriented outlook. As a team, we work hard to consistently meet and exceed our goals. You enjoy both setting goals and meeting them, as well as supporting your team in meeting theirs. • Passion for our mission. Our online fundraising technology makes it easy for more supporters to participate in the political process and the progressive movement every day. We need team members who are passionate about furthering this work and providing the best service to every campaign, organization, and donor who relies on our platform.

🏖️ Benefits

• Flexible work schedules and an unlimited time-off policy • Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability • Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option • Dependent and health care flexible spending account options • Employee Assistance Program (EAP) benefits for employees • Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions • A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included) • Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees • Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times