Regional Performance Manager

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🕒 July 13

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Activate Group Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🚘 Automotive

🏭 Manufacturing

🛡️ Insurance

Automotive • Manufacturing • Insurance

Activate Group Limited is a technology-driven accident management service provider that partners with major insurers and fleet operators in the UK. The company focuses on delivering efficient, cost-effective claims and repair journeys, handling everything from first notification of loss (FNOL) to repair management and vehicle recovery. With a commitment to optimizing claims processes through technology and an extensive repair network, Activate Group aims to reduce downtime and manage costs for its clients across personal and commercial lines.

📋 Description

• Support and implement the client’s strategic programme objectives within the region. • Ensure all Programme KPIs are achieved across allocated Bodyshops and Dealers. • Identify opportunities to improve business performance, increase repair volume, and enhance profitability; coach Bodyshops on creating and delivering effective Business Improvement Plans. • Ensure Bodyshops report accurately from their BMS and monitor data quality and completeness. • Interpret key performance data (e.g., K2K, average repair cost, parts usage) and support Bodyshops in estimate optimisation. • Produce monthly regional reports and use insights to plan and deliver targeted improvement activity. • Conduct regular Performance Review meetings with Dealers and Bodyshops. • Carry out vehicle inspections and standards audits, reviewing results with Bodyshops to drive continuous improvement. • Manage audit performance to ensure Audit First-Time Pass Rate (FTPR) targets are met. • Complete visit reports and action plans within the Bodyshop portal in a timely and accurate manner. • Proactively promote the manufacturer's programmes, including Preferred Supplier, Accident Management, Total Loss Avoidance, and Insurance Products. • Review customer satisfaction results and ensure all negative feedback is addressed with appropriate rectification actions. • Support Bodyshops in maintaining ADAS calibration capability and compliance as vehicle repair technology evolves. • Monitor Bodyshop compliance with approved paint and refinish standards, including correct product usage and environmental (VOC) regulations.

🎯 Requirements

• Extensive knowledge of the automotive and collision repair sectors. • Strong automotive commercial awareness; Aftersales and Dealer experience advantageous. • High analytical capability with the ability to interpret data, identify trends, and generate actionable insights. • Excellent interpersonal, communication, and presentation skills, supported by strong numeracy and literacy. • Highly self‑motivated, organised, flexible, and able to use initiative. • Proven ability to meet agreed targets within strict deadlines. • Strong written, verbal, and listening skills. • Excellent IT proficiency, including advanced skills in MS Excel, Word, and PowerPoint. • Strong understanding and practical knowledge of Bodyshop Management Systems. • Working knowledge of paint and refinish processes, manufacturer approval standards, and ADAS calibration requirements. • Resourceful and proactive approach to problem‑solving. • Excellent time‑management and organisational discipline. • Strong team player with the ability to collaborate effectively with both technical and non‑technical audiences. • Competent negotiator with the ability to influence at all levels. • Full UK Driving Licence. • Recognised body and paint industry qualification (e.g., IMI or ATA accreditation) desirable.

🏖️ Benefits

• 33 days holiday, including bank holidays • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups • Enhanced maternity, paternity, adoption and shared parental pay • Life assurance at three times your basic salary • Free breakfasts and fresh fruit • A birthday surprise for everyone