Associate Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

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ActivTrak

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

⚡ Productivity

🏢 Enterprise

SaaS • Productivity • Enterprise

ActivTrak is a leading platform in workforce analytics, offering robust solutions for employee productivity monitoring, workforce management, and productivity measurement. With over 9,500 organizations utilizing its services, ActivTrak helps improve productivity and performance through insightful productivity reports, AI-driven coaching, and customizable dashboards. Its comprehensive features support time tracking, schedule adherence, capacity planning, engagement detection, and technology optimization. ActivTrak is dedicated to transforming workforce efficiency and security, facilitating data-driven decisions for enhanced performance and productivity management.

📋 Description

• Serve as a technical resource to larger or strategic customers • Partner with Customer Success Managers to manage assigned accounts' technical needs • Maintain focus on customer business goals to improve technical health and maximize value from ActivTrak • Manage the support ticket queue for assigned accounts • Understand customer scenarios and lead cross-functional collaboration on troubleshooting and tailored solutions • Relay customer feedback and patterns to support product improvement • Create and monitor engineering tickets for high-severity or complex cases • Provide impact analysis, customer advocacy, accountability, and progress toward resolution • Communicate clearly and frequently throughout the support process • Schedule and lead customer calls when necessary • Prepare and present Health and Configuration Checks • Collaborate with Sales and Success teams throughout the customer lifecycle • Review account configuration and data, share best practices, and identify actionable recommendations • Provide technical support for unassigned accounts requiring active mitigation

🎯 Requirements

• 2–3 years of experience in customer-facing technical support roles, including Technical Account Management, Technology Consulting, Solutions Architecture, Cloud Computing, System Management, or Technical Support Engineering • Advanced troubleshooting experience with web applications and Windows and macOS operating systems • SQL and Python scripting experience • Networking knowledge including routing, firewalls, proxies, and cloud security applications • Familiarity with system and policy management applications such as GPO • Familiarity with cloud services such as Azure AD, Intune, and BigQuery • Familiarity with BI applications such as Power BI, Tableau, and Google Looker Studio • Exceptional communication and presentation skills, with the ability to communicate and influence at all organizational levels • Ability to explain complex technical concepts in business-friendly terms • Ability to adapt confidently to unexpected turns in conversations while staying focused on objectives • Ability to map business requirements to technical features and explain customer needs to internal partners • Experience leading cross-functional teams to resolve or disposition customer needs or projects

🏖️ Benefits

• Position is remote within the US • Minimal travel • Limited physical demands • Equal-opportunity and inclusive work environment