Technical Account Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EasyVista

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

💰 Post-IPO Equity on 2020-06

Healthcare • Manufacturing • Consulting

EasyVista is a company that provides comprehensive IT service management (ITSM) solutions designed to improve and automate the way IT services are delivered in organizations. Their products offer functionalities including IT asset management, financial management, change and release management, and customer service management, among others. EasyVista focuses on creating digital experiences that enhance productivity and reduce downtime and IT-related incidents. They are recognized for their expertise in ITSM platforms, particularly in automation, AI, and proactive IT support. EasyVista serves various industries, including healthcare, education, manufacturing, and the public sector, with an emphasis on reducing costs and increasing operational efficiency.

📋 Description

• Build and nurture strong, long-lasting client relationships • Serve as the primary point of contact for technical inquiries, issues, and escalations • Develop and maintain deep knowledge of EasyVista products and services • Provide expert technical guidance and support to clients • Assess clients' technical requirements, challenges, and business goals • Facilitate onboarding for new clients, including product usage and integration guidance • Act as incident manager for technical issues and coordinate timely resolutions with internal teams • Anticipate potential challenges and provide proactive recommendations or solutions • Gather client feedback and communicate it to product development teams • Collaborate with clients on long-term strategies aligned with their business objectives • Maintain detailed records of client interactions, issues, and resolutions • Coordinate root cause analyses for critical incidents and execute mitigation plans • Provide value-added services, technical usage guidance, and configuration best practices for EasyVista products

🎯 Requirements

• Bachelor's degree in computer science or a relevant technical field • 5+ years of experience in technical support, account management, or a related role • Proficiency in IT Service & Operations Management tools and technologies • Excellent communication, problem-solving, and interpersonal skills • Ability to work independently and collaboratively in a fast-paced environment • Strong organizational skills and attention to detail • Self-starter able to work independently and within a team • Aptitude for quickly learning new applications and technology • Ability to work creatively and analytically in a problem-solving environment • SaaS industry experience • ITIL Certification desirable

🏖️ Benefits

• Great Place To Work® 2022-2023 certification • Une mutuelle familiale prise en charge à 100% par EASYVISTA • Une carte SWILE prise en charge à 60% par EASYVISTA • Un plan d'épargne entreprise • Un plan d'épargne retraite • Un accord d'intéressement • Professional development and growth opportunities