Senior Security Technical Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $122.3k - $172.6k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Fastly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💼 Consulting

📦 Logistics

📣 Marketing

💰 $40M Series F on 2018-07

Consulting • Logistics • Marketing

Fastly is a cutting-edge technology company specializing in enhancing web and application performance with smarter security features. Its platform offers solutions for faster content delivery, DDoS protection, and intelligent caching for AI workloads, thus catering to top Fortune 100 brands. Fastly delivers improved user experiences through its powerful, software-defined edge cloud platform that emphasizes programmability and control. The company also provides comprehensive cybersecurity tools and is recognized as a leader in edge delivery services. Fastly supports industries such as ecommerce, streaming media, financial services, and digital publishing, offering faster, secure, and reliable services to meet diverse industry needs. Additionally, Fastly is noted for its developer-friendly environment, making it a suitable choice for businesses seeking innovation and flexibility in content delivery networks (CDNs).

📋 Description

• Serve as the primary security point of contact and trusted advisor for strategic enterprise customers • Build relationships with customer security, engineering, and leadership teams at tactical and executive levels • Provide tailored security recommendations and drive adoption and optimization of Fastly security solutions • Advocate for customer needs and feedback with Product, Engineering, Support, CSOC, Sales, and Leadership teams • Drive resolution of complex security issues, escalations, and investigations • Improve customer experience and team efficiency through process improvements, automation, and tooling • Design and deliver security workshops, technical deep dives, and enablement sessions • Contribute to professional services engagements, security programs, and special projects • Coach and mentor junior team members • Create and improve internal documentation, playbooks, and best practices

🎯 Requirements

• 8+ years in customer-facing technical roles such as TAM, Sales Engineering, Support, or Professional Services • Experience supporting enterprise customers, ideally in cloud, CDN, or application security environments • Expertise in application and web security, including WAFs, bot mitigation, DDoS protection, OWASP Top 10, and API security • Understanding of HTTP/HTTPS, DNS, TLS, BGP, and modern application architectures • Ability to provide proactive security guidance and improve customer security posture • Ability to engage technical teams and executive stakeholders • Excellent written and verbal communication skills • Proficiency in English required • Willingness to travel occasionally for customer engagements • Familiarity with scripting or automation such as Python or Go is a plus • Experience with CDN, security, web performance, or cloud environments is an advantage • Experience with Docker, Kubernetes, and microservices is an advantage • Proficiency with Configuration Management and IaC tools is an advantage • Experience with AWS, Azure, or Google Cloud is an advantage • Availability during core business hours • Must reside in the United States

🏖️ Benefits

• Medical, dental, and vision insurance • Family planning support • Mental health support • Employee Assistance Program • Life, disability, and accident insurance • Flexible Vacation policy • Up to 18 days of accrued paid sick leave • 401(k) with company match • Employee Stock Purchase Program • 12 paid local holidays in 2026 • 12 paid company wellness days • Equity program eligibility • Discretionary bonus program eligibility