Client Services Agent

🔥 22 hours ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Enroll, educate, and support Acumen clients throughout their lifecycle • Support employers and employees during enrollment • Process paperwork and manage electronic communication • Perform accurate data entry across multiple databases • Establish and grow relationships with clients and program contacts • Stay current on program rules, regulations, and implementation needs • Explain program rules to internal and external stakeholders • Act as a liaison between clients and Acumen departments • Provide day-to-day client support and resolve inquiries within contractual timeframes • Ensure compliance with state and federal guidelines • Manage escalated issues involving client families and states • Develop strategies to grow existing programs through marketing, education, and community outreach • Collaborate with internal departments to address issues • Manage fluctuating call and email volume • Provide customer service through phone and electronic communication • Work assigned hours and perform other duties as assigned • Support the company's compliant cybersecurity posture by following policies and procedures

🎯 Requirements

• At least one year of experience with data entry • Prior experience in customer service and/or client relations • Ability to work independently with limited supervision • Effective communication skills, both orally and in writing • Ability to work in a fast-paced environment • Ability to handle fluctuating inbound and outbound call volume • Flexible schedule, including weekends, weeknights, and holidays • Experience working with multiple applications simultaneously • Ability to prioritize and handle competing requests • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs • Patience, perseverance, and follow-through mentality • Attention to detail and critical-thinking skills • High standard of integrity • Basic math skills • Organizational skills, time management, and task orientation • Ability to handle complex clients • Ability to plan for and meet multiple deadlines • High school diploma or equivalent with some college preferred (or equivalent work experience) • Willingness to obtain certain state-required certifications • Valid driver's license and automobile insurance if required by program • Ability to provide a secure remote workspace with high-speed internet when applicable • Ability to maintain confidentiality • Ability to interact respectfully with diverse clients, state entities, and colleagues • Ability to work under stressful conditions and manage multiple assignments with deadlines

🏖️ Benefits

• Flexible schedule, including occasional weekends, weeknights, and holidays • Secure remote workspace with high-speed internet when applicable • Willingness to obtain certain state-required certifications • Travel opportunities, including overnight ground or flight travel, if required by program