Client Services Specialist

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lexitas

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

☁️ SaaS

🤝 B2B

💰 Debt financing on 2016-10

Legal • SaaS • B2B

Lexitas is a technology-enabled legal services firm that provides scalable litigation support and legal staffing to law firms, insurance companies, and corporate legal departments. Its core services include court reporting, transcription, record retrieval, process service, document review, trial services, alternative dispute resolution, and legal talent solutions. Lexitas also develops SaaS products and AI-enabled tools (e. g. , Deposition Insights™, Record Insights®, eLaw® Case Tracking, LegalView, LexitasOne™, LexitasConnect™) to streamline case management, generate AI-assisted summaries and chronologies, and support remote proceedings. The company positions itself as a single-source provider combining professional litigation support with secure legal technology and dedicated account management.

📋 Description

• Serve as the primary email contact for new and existing clients, ensuring timely, accurate responses • Onboard new clients and users into Lexitas systems and introduce them to the online client portal • Manage data entry tasks, including job orders, new attorney/firm profiles, locations, and client preferences • Coordinate and schedule deposition services across departments • Monitor job queues and backlogs, update case statuses, and send daily job entries • Collaborate with sales and operations to support lead generation, resolve client concerns, and ensure job execution • Generate and distribute client job reports and confirm billing accuracy • Support the call queue when needed and assist with after-hours availability on a rotating basis • Maintain confidentiality and compliance with HIPAA regulations for handling legal and medical records • Provide client support and coordinate delivery of Lexitas legal and corporate support services

🎯 Requirements

• High school diploma or equivalent required • 1+ year experience in litigation services, legal support, or a customer service role • Exceptional attention to detail and a strong sense of accountability • Ability to manage multiple priorities in a fast-paced environment • Strong data entry and typing proficiency with a focus on accuracy • Outstanding verbal and written communication skills • Positive, client-first attitude with excellent customer service instincts • Team-oriented mindset with flexibility to adapt to shifting priorities • Proficiency in Microsoft Outlook, Word, Adobe Acrobat, and standard office tools • Reliable attendance and strong work ethic • Flexibility to work occasional overtime or on-call shifts as needed • Ability to effectively present information and respond to questions from internal and external customers whose first language is English • Understanding of HIPAA compliance is preferred but can be trained • Knowledge of legal terminology or deposition notices is a plus

🏖️ Benefits

• Fully equipped home office setup, including a company-issued laptop • Medical, dental, and vision coverage • 401(k) with company match • Paid time off • Paid holidays • Company paid maternity leave • Company paid baby bonding leave • Company paid military leave