Client Services Specialist, Weekend Shifts

🔥 1 minute ago

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LINQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🤝 B2B

🏢 Enterprise

📡 Telecommunications

B2B • Enterprise • Telecommunications

LINQ is a managed mobility services provider that specializes in enterprise mobile management. They offer a comprehensive platform that includes mobile device management (MDM), device lifecycle management, simplified billing, and personalized customer care. By streamlining the management of mobile devices and guaranteeing savings, LINQ allows organizations to focus on their core business while ensuring efficient and cost-effective mobile operations. Their dedicated US-based account specialists provide tailored solutions and prioritize responsive customer service, emphasizing a human touch in customer interactions.

📋 Description

• Respond to client email, chat and phone support requests, including questions, status checks, phone activations, phone orders, account suspensions and cancellations • Use multiple online systems and support tools to resolve tickets • Resolve assigned tickets accurately and promptly • Prioritize tickets based on urgency and severity • Collaborate with colleagues and escalate appropriate tickets to advanced agents • Meet or exceed role KPIs, including ticket volume and response times • Complete client bulk action requests • Maintain current knowledge of processes and procedures for multiple vendor platforms • Monitor and assist team messaging platforms • Complete technical and MDM training courses • Assist clients with phone migrations • Support escalated cases as appropriate • Staff after-hours support for on-call holidays as needed

🎯 Requirements

• Minimum 1 year of prior call center experience • High school diploma, GED or equivalent • Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up • Dedicated private work location without significant background disruptions • Basic skills in use of a personal computer and Microsoft Office suite (Word, Excel, Outlook) • Excellent verbal and written communication skills with a focus on active listening • Strong interpersonal skills, with the ability to build rapport and trust with clients • Problem-solving mindset and ability to handle challenging situations with diplomacy • Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously • Customer-centric attitude with a genuine passion for providing top-notch service • Ability to work a flexible work schedule • Proficiency in using CRM software (preferred) • Two years of customer service experience (preferred) • One year of prior experience with mobile or technical products (preferred) • Prior experience with Salesforce (preferred) • Understanding of cellular services and markets (preferred) • Basic knowledge of mobile device setup, usage and backup functions (preferred) • Eligible to work in the United States of America, excluding New York and California

🏖️ Benefits

• Additional shift differential of $2 an hour • Pre-approved overtime eligibility • Performance-based incentives • Fully remote work arrangement • Technical and MDM training courses offered by LINQ