Client Services Specialist

Job not on LinkedIn

🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $55.5k - $61k / year

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoRelation

WebsiteLinkedInAll Job Openings

2 - 10 employees

CoRelation is not described in the provided text. The supplied content is a generic LinkedIn page template and does not contain any company-specific information about CoRelation's business model, products, or market focus. No reliable conclusions can be drawn from the provided material. Additional company details (e. g. , website, LinkedIn company profile copy, product descriptions, target customers, or pitch) are required to create an accurate description and pick appropriate industries.

📋 Description

• Organize, research, communicate, and resolve Help Desk tickets for clients after conversion • Provide immediate assistance for incoming client calls through direct resolution or escalation • Maintain broad understanding of the KeyStone product and in-depth understanding of the assigned specialization area • Provide after-hours client support on a rotating basis • Ensure prompt resolution or escalation of client issues • Maintain records of client requests and resolutions in the Help Desk system • Provide high-level demonstrations and discussions of system functionality to clients • Add resolved issues to the Help Desk Knowledge Base • Assist clients in preparing for system releases and changes

🎯 Requirements

• At least a high school degree/GED, with some college coursework in related field • At least three to twelve months of experience in customer service, preferably while working with or for Credit Unions • Experience working in back-office support • Experience with peripheral troubleshooting and support • Experience with network technical troubleshooting • Experience with desktop support and/or help desk experience • Experience in card networks, card plastics, and ATMs • Ability to provide after-hours client support on a rotating basis

🏖️ Benefits

• Competitive pay • Generous 401(k) retirement plan • Extensive paid time off policy • Medical, Dental, Vision, Life Insurance • 401(K) Match • Discretionary profit share • Discretionary annual bonus • Wellness Programs: Yoga and Massages • Bi-Weekly engagements (coffee tastings, trivia, etc.… ) • Community Involvement • Professional Development • Growth Days • Vacation Days • Floating Holidays • Sick Days • Parental leave • Company Band • Basketball • Flag Football • Volleyball