Client Services Associate

🔥 0 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

👻 Ghost score 0%

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Alturas Analytics, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧬 Biotechnology

🏥 Healthcare

💊 Pharmaceuticals

Biotechnology • Healthcare • Pharmaceuticals

Alturas Analytics, Inc. is a biotechnology research company specializing in advanced bioanalytical services. The firm emphasizes a collaborative approach with clients, ensuring timely delivery of results while adhering to the highest standards of integrity and global regulations. They provide a wide range of services including regulated bioanalysis, biomarker analysis, and pharmacokinetic/toxicokinetic analysis, primarily supporting drug candidates within the pharmaceutical and biotechnology sectors from discovery through clinical trials.

📋 Description

• Support the Business Development team with client accounts at the pre-award and post-award stages • Support day-to-day client communication and coordination • Work with internal teams to address client needs and contribute to a responsive client experience • Prepare business agreements, project estimates, quotations, and statements of work • Review and interpret study protocols to generate business documents, project workflow timelines, and budgets with Project Coordinators, Principal Investigators, and the Laboratory Director • Manage account and project information using customer relationship and project management processes and the CRM system • Transition clients from Business Development to scientific operations after business is awarded • Work with Business Development and Project Coordinators on new business needs, scope changes, and new study requests • Review laboratory services and confidentiality agreements • Interact with clients by phone, email, and video conferencing as needed • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s degree in science or business, or equivalent combination of education, training and/or experience • Working knowledge of the pharmaceutical development industry, Contract Research Organizations (CROs), and pharmaceutical/biotechnology marketplace • Working knowledge of CRM and project management software applications, including Constant Contact and Salesforce • Working knowledge and competency with Microsoft Office suite, Adobe Acrobat, and Salesforce or similar CRM tool • Excellent written and verbal communication skills • Critical thinking, time-management, problem-solving, and decision-making skills • Ability to work independently and as part of a team • Knowledge of conflict resolution techniques • Excellent interpersonal skills • Ability to build strong relationships with internal clients • Understanding of the operational components of a CRO preferred • Life science or preclinical/clinical research experience preferred • Successful proposal and program coordination and client support or marketing experience preferred • Ability to travel up to 5% of the time • Ability to sit and work in front of a computer over 2/3 of the time • Ability to use a telephone up to 2/3 of the time • Ability to talk or hear over 2/3 of the time

🏖️ Benefits

• 100% employer-paid premiums for health, dental, and vision insurance; partial dependent coverage premium • PTO, paid sick time, and paid holidays • Bonus program based on company-wide goals • Safe Harbor 401k with automatic 3% employer contribution and additional 1% match option • Health Savings Account (HSA) with company match • Flexible Spending Account (FSA), including Dependent Care • Life insurance and short- and long-term disability at no cost • Employee Assistance Programs focused on mental health • Voluntary Life, AD&D, Critical Illness, and Accident insurance • Work-life balance • Continuous learning, professional development, promotion opportunities, and tuition reimbursement • Wellness program including bike/walk-to-work incentive • Charitable donation matching and paid time off for volunteering • Monthly catered lunches, holiday celebrations, unlimited coffee, beverages, and snacks