Client Service Executive

🔥 19 minutes ago

🇺🇸 United States – Remote

💵 $82.7k - $137.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Own and support a book of business aligned to the CGHB National Account Segment • Partner with Sales to build and sustain client relationships • Own end-to-end service delivery and resolve client and customer needs in a timely and cost-effective manner • Develop case-level service strategies and customized service solutions for plan administration • Prioritize tasks and deliverables to achieve timely, high-quality outcomes • Engage internal matrix partners on escalated service issues involving billing, banking, eligibility, customer service, plan setup and claim payment • Perform root cause analysis and drive first-contact resolution • Attend client meetings and provide insights into complex client and customer issues • Facilitate engagement between Cigna subject-matter experts to execute client service strategy • Manage issues through end-to-end resolution • Partner with Sales, Underwriting and Operations on client-specific service strategies, growth opportunities and retail strategies • Provide routine updates to the Sales account management team on at-risk service issues • Monitor client health, account metrics and performance guarantees • Conduct proactive service touchpoints regarding service scorecard/dashboard results • Provide standard service reports to the account team and client • Analyze data and trends and present results to the client

🎯 Requirements

• Bachelor's degree preferred in business administration, business communication, marketing or another appropriate professional degree, or equivalent work experience • Four plus years of work experience in account management, account services, sales, or other areas requiring significant customer interaction and problem-solving • Ability to interface with and influence key decision makers and clients • Negotiation skills • Dealing with ambiguity and conflict management • Strong analytical ability • Ability to design, track and work toward specific measurable performance targets • Efficiency with Salesforce Service Center and Diamond preferred • Presentation skills • Experience delivering customer/producer communications • Success in negotiations and ability to influence internal/external constituencies • Leadership and motivational skills in a fast-paced environment • Ability to travel as needed in support of client relationships and service delivery • If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for home working