Client Services Agent

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ARUP Laboratories

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🧬 Biotechnology

Consulting • Healthcare • Biotechnology

ARUP Laboratories is a national, academic, nonprofit reference laboratory that provides comprehensive diagnostic testing, specialized genetic and molecular assays, and clinical decision support to healthcare systems, clinicians, and researchers. It offers clinical and pharmaceutical research services, laboratory consulting and analytics, and educational resources including continuing education and expert guidance. ARUP is accredited by CAP, CLIA, and ISO 15189 and collaborates with academic partners to advance diagnostic innovation and precision medicine.

📋 Description

• Build and maintain customer relationships through phone, email, and other communications • Create and modify patient orders and demographics following complex ordering procedures, processes, and policies • Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees • Provide professional, empathetic, accurate, and timely customer service • Exercise judgment on complex job requirements to serve patients, customers, and ARUP • Manage cases through prioritization, thorough documentation, and follow-through • Provide education, guidance, and resolution regarding available resources, information, and application utility • Use multiple ARUP systems to research and resolve customer issues • Serve as liaison between ARUP customers and technical sections • Perform other duties as assigned

🎯 Requirements

• High School Diploma or Equivalent or better • Ability to type 35 WPM and 10 key skills • Basic computer skills including internet proficiency and ability to effectively navigate computer and phone systems • Remote workers only: internet download speed of 75mbps and upload speed of 50mbps or ability to obtain prior to start date • Preferred: College level courses in medical terminology, biology, communications or related life sciences • Preferred: General medical laboratory experience • Preferred: One (1) year of experience in customer service • Preferred: Familiarity with laboratory information system (LIS) • Preferred: Intermediate computer skills including internet proficiency • Preferred: HIPAA training or knowledge • Must comply with CDC and OSHA regulations and company policies for PPE in a biohazard laboratory environment • Must comply with all ARUP Policies and Procedures