Client Services Agent

🔥 12 hours ago

🌽 Illinois, Ohio, +1 more states – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Support clients (employers and employees) during enrollment • Process paperwork and manage electronic communication • Perform accurate data entry using several databases while meeting deadlines • Establish, foster, and grow relationships with clients and program contacts • Understand and communicate program rules, regulations, and implementation needs • Act as a communication liaison between clients and Acumen departments • Provide day-to-day client support by receiving, researching, and resolving inquiries within contractual timeframes • Ensure compliance with state and federal guidelines • Manage escalated issues with client families and states • Develop strategies supporting program growth through marketing, education, and community outreach • Collaborate with internal departments to address issues effectively • Manage fluctuating call and email volume • Provide customer service by phone and electronic communication • Work occasional weekends, weeknights, and holidays as client needs require • Perform other related duties as assigned • Support the company's compliant cybersecurity posture by following policies, procedures, standards, and guidelines

🎯 Requirements

• At least one year of experience with data entry (manual keying in of information into databases) • Must be located in PA, OH, IL, or IN • Prior experience in customer service and/or client relations • Experience working with multiple applications simultaneously • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs • Ability to handle fluctuating inbound and outbound call volume • Ability to work a flexible schedule, including weekends, weeknights, and holidays • Ability to prioritize and handle competing requests successfully • Professional oral and written communication skills • Attention to detail and critical thinking skills • Basic math skills • Excellent organizational skills, time management, and task orientation • Ability to handle complex clients and multiple deadlines • High school diploma or equivalent with some college preferred (or equivalent work experience) • Willingness to obtain certain state-required certifications • Valid driver's license and automobile insurance if required by program • Ability to provide a secure remote workspace with high-speed internet when applicable • Ability to travel, including overnight travel, if required by program

🏖️ Benefits

• Company-sponsored medical, dental, and vision insurance for eligible employees and dependents • Access to additional voluntary benefits • 401(k) plan after 90 days of continuous employment • Wellness initiatives • Employee Assistance Program (EAP) • Accrued Paid Time Off (PTO) • Paid Sick Time (PST) • 14 paid federal holidays annually • Employee birthday holiday • Total of 15 paid holidays annually • Flexible remote work arrangement