Client Services Agent

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Enroll, educate, and support Acumen clients throughout their lifecycle • Support employers and employees during enrollment • Process paperwork and manage electronic communications • Perform accurate data entry across multiple databases while meeting deadlines • Establish and maintain relationships with clients, program contacts, third-party organizations, families, and support coordinators • Stay current on program rules, regulations, and implementation needs and explain them to stakeholders • Act as a communication liaison between clients and Acumen departments • Receive, research, and resolve client inquiries within contractual timeframes • Ensure compliance with state and federal guidelines • Manage escalated issues involving client families and states • Develop strategies supporting existing-program growth through marketing, education, and community outreach • Collaborate with internal departments to address issues effectively • Manage fluctuating call and email volume • Provide customer service through phone and electronic communication • Work established hours with occasional weekends, weeknights, and holidays • Support the company’s compliant cybersecurity posture • Perform other related duties as assigned

🎯 Requirements

• At least one year of experience with data entry • Prior experience in customer service and/or client relations • Ability to work independently with limited supervision • Effective oral and written communication skills • Ability to work in a fast-paced environment • Ability to handle fluctuating inbound and outbound call volume • Flexible schedule, including weekends, weeknights, and holidays • Experience working with multiple applications simultaneously • Ability to prioritize and handle competing requests • Knowledge of Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs • Patience, perseverance, and follow-through mentality • Attention to detail and critical thinking skills • Ability to handle responsibility with limited supervision • High standard of integrity • Basic math skills • Organizational skills, time management, and task orientation • Ability to handle complex clients • Ability to plan for and meet multiple deadlines • High school diploma or equivalent; some college preferred (or equivalent work experience) • Willingness to obtain certain state-required certifications • Ability to travel, including overnight travel, if required by the program • Valid driver's license and automobile insurance within the state of residence, if required by the program • Secure remote workspace with high-speed internet when applicable • Ability to sit for extended periods and perform repetitive data-entry and office-equipment tasks • Ability to work under stressful conditions and manage multiple assignments with deadlines

🏖️ Benefits

• Company-sponsored medical, dental, and vision insurance for eligible employees and dependents • Access to additional voluntary benefits • 401(k) plan after 90 days of continuous employment • Wellness initiatives • Employee Assistance Program (EAP) • Accrued Paid Time Off (PTO) • Paid Sick Time (PST) • 14 paid federal holidays annually • Employee birthday holiday • Secure remote workspace with high-speed internet when applicable