Client Services Agent

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Acumen Fiscal Agent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏛️ Government

Healthcare • Government

Acumen Fiscal Agent is a long-established fiscal intermediary and fiscal employer agent that supports self-directed home care and Medicaid-funded programs across the United States. Since 1995 it has partnered with participants, families, state and federal programs, managed care organizations, counties, and Veteran programs to manage care funding, process payroll and taxes, prepare W-2s/1099s, handle Electronic Visit Verification (EVV), enroll participants and employees, track spending plans/budgets, and bill funding sources. Acumen specializes in enabling people who choose self-directed care to employ and manage their direct care workers while ensuring compliance with IRS, state and local tax, and Department of Labor requirements.

📋 Description

• Enroll, educate, and support Acumen clients throughout their lifecycle • Support employers and employees during enrollment • Process paperwork and manage electronic communications • Perform accurate data entry across multiple databases while meeting deadlines • Establish, foster, and grow relationships with clients and program contacts • Stay current on program rules, regulations, and implementation needs and explain them to stakeholders • Act as a communication liaison between clients and Acumen departments • Receive, research, and resolve client inquiries within contractual timeframes • Ensure compliance with state and federal guidelines • Manage escalated issues involving client families and states • Develop strategies to grow existing programs through marketing, education, and community outreach • Collaborate with internal departments to address issues effectively • Manage fluctuating call and email volume • Provide customer service through calls and electronic communication • Work assigned hours and perform other duties as assigned • Support Acumen's compliant cybersecurity posture by following policies, procedures, standards, and guidelines

🎯 Requirements

• At least one year of experience with data entry • Prior experience in customer service and/or client relations • High school diploma or equivalent with some college preferred (or equivalent work experience) • Ability to work independently with limited supervision • Effective communication skills, orally and in writing • Ability to work in a fast-paced environment • Ability to handle fluctuating inbound and outbound call volume • Must be able to work a flexible schedule, including weekends, weeknights, and holidays • Experience working with multiple applications simultaneously • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and PDFs • Ability to prioritize and handle competing requests successfully • Attention to detail and critical thinking skills • High standard of integrity • Basic math skills • Organizational skills, time management, and task orientation • Ability to handle and accommodate complex clients • Ability to plan for and meet multiple deadlines • Excellent communication and relationship skills with clients, state entities, and colleagues • Ability to maintain confidentiality • Ability to speak in public, including trainings • Willingness to obtain certain state-required certifications • Ability, if required by program, to travel, including overnight travel • Valid driver's license and automobile insurance if required by program • Secure remote workspace with high-speed internet when applicable • Ability to sit for extended periods and perform repetitive data-entry and office-equipment tasks • Ability to work under stressful conditions and handle multiple assignments with specific deadlines

🏖️ Benefits

• Fully remote work arrangement • Flexible schedule, including occasional weekends, weeknights, and holidays • Ability to work with a secure remote workspace and high-speed internet when applicable • Opportunity to support individuals with disabilities and their families • Opportunity to participate in marketing, education, community outreach, and trainings