Advanced Care Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Guide patients through AdaptHealth using a patient-centered approach and effective communication • Respond to patient needs and provide an exceptional customer or patient experience • Collaboratively work with patients to positively affect health outcomes • Send letters to patients when contact cannot be made • Answer patient-related emails in a timely manner • Follow through on emails and phone calls until patients are taken care of • Communicate professionally with internal and external customers • Recommend equipment to improve quality of care when appropriate • Troubleshoot concentrator and other equipment problems over the phone • Verify or obtain alternate contact information • Verify delivery addresses, delivery instructions, and telephone numbers for orders • Review documentation for validity before processing orders • Use cost-effective delivery methods for ordered items • Document delivery expectations, requests, and patient or family contacts • Choose appropriate order-routing locations • Route non-care-team orders to the appropriate department or regional branch • Complete orders received via CMB, email, fax, or phone in a timely manner • Identify system or process trends and recommend changes to improve efficiency and create cost savings • Support departmental and organizational goals by assisting co-workers with call schedules and assigned tasks • Participate in team activities, mentoring, and training • Assist with developing and maintaining staff reference materials and sharing information • Escalate patient concerns to a supervisor

🎯 Requirements

• High School Diploma or equivalent • One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience • Exact job experience includes tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance • Decision making, analytical and problem-solving skills with attention to detail • Strong verbal and written communication • Strong organizational skills with ability to follow through • Ability to work independently and follow detailed directives • Ability to recognize weaknesses in existing systems and processes, track results, and offer creative solutions • Ability to prioritize and manage multiple tasks • Technical aptitude to understand data flow through systems and system interaction • Computer skills including knowledge of Microsoft Office applications