Inside Sales Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

⬇️ Inside Sales

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Logo of AdaptHealth

AdaptHealth

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Work through a high volume of outbound calls in a fast-paced environment • Generate referrals through research into sales and marketing sources and selling offered services • Develop long-term relationships with patients, families, referral sources, clinics, and other partners • Partner with Marketing to develop or enhance educational literature • Obtain, process, and complete complex supply program orders accurately and timely • Obtain required information and medical documentation for order processing • Validate codes and fees and confirm insurance coverage • Obtain insurance authorizations and physician order signatures when needed • Discuss coverage guidelines and arrange payment for non-covered items • Suggest alternative or additional equipment based on reimbursement limitations and diagnoses • Explain benefits and financial responsibility to patients and answer insurance coverage questions • Address insurance verification problems or delays with patients and referral sources • Assess whether diagnoses warrant prescribed durable medical equipment from a reimbursement standpoint • Understand cost-effective delivery methods for DME orders • Maintain knowledge of billing, documentation, and reimbursement guidelines for Medicare, Medicaid, third-party, and contracted payers • Assist patients and referral sources in finding alternative providers when services are not covered • Prioritize urgent or emergency orders • Validate and log CMNs and PARs as needed • Resolve patient issues with operational teams to achieve optimal outcomes • Act as a resource regarding insurance documentation and reimbursement guidelines for DME/RT equipment and services • Identify initiatives to increase revenue, decrease costs, and improve customer satisfaction • Use sound judgment during conflicts and contribute to problem-solving and decision-making • Communicate hospital and physician referral-source needs to sales and operations • Promote teamwork within branch sales and operational teams • Use company communication systems to report and process information • Share information and expertise with colleagues • Participate in team meetings as requested

🎯 Requirements

• High School Diploma required • Associate Degree from an accredited college preferred • One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry • B2B or B2C Sales preferred • Excellent verbal and written communication skills • Excellent presentation skills • Excellent customer service skills • Product knowledge • Motivation for sales • Ability to work independently and with a team • Strong analytical and problem-solving skills with attention to detail • Ability to prioritize and manage multiple projects • Mental alertness and ability to properly treat confidential information • Proficient computer skills and knowledge of Microsoft Office

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