Manager, Intake

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Manage intake process functions within a region • Act as liaison between regional departments to improve processes and efficiencies • Work with referral sources to understand needs and increase loyalty to AdaptHealth • Oversee referral processing for all service lines • Obtain medical documentation, collect patient financial responsibility, and accurately enter information into applications • Ensure standardized referral processes, timeliness, accuracy, compliance standards, and departmental metrics are met • Oversee, train, coach, mentor, evaluate, and hold Intake staff accountable • Identify root-cause issues and improve overall processes • Manage retail, confirmation, or routing functions as needed • Ensure phones and emails are handled promptly • Support cross-departmental initiatives and cooperation • Develop and maintain Standard Operating Procedures • Support Patient Experience scores • Assume on-call responsibilities during non-business hours • Resolve customer complaints and answer product or service questions • Select and hire staff, conduct onboarding, and provide training and feedback • Establish departmental goals aligned with organizational strategy • Achieve performance and retention goals, including timely performance evaluations • Perform other related duties and work outside normal business hours as needed

🎯 Requirements

• Associate degree or equivalent required; bachelor’s degree preferred • Three (3) years of work-related experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management, regardless of industry required • Two (2) years of HME claims experience preferred • Proficient computer skills and knowledge of Microsoft Office, specifically Excel • Strong analytical and problem-solving skills with attention to detail • Excellent verbal and written communication • Excellent customer service skills • Ability to prioritize and manage multiple projects • Ability to learn new technologies and understand data flow through systems and system interaction • Leadership skills and ability to co-manage in a multi-site environment • Ability to work independently with little or no supervision • Must be able to drive and travel as needed • Ability to work after non-business hours as needed • Must maintain patient confidentiality and function within HIPAA guidelines • Company-conducted background check required for all roles • Company-conducted Motor Vehicle Record Check required for driving roles

🏖️ Benefits

• Competitive Compensation and Incentives • Comprehensive Total Rewards & Benefits • 401(k) with company match • Paid Time Off Plans including 6 paid holidays • Employee Stock Purchase Plan • Paid Parental Bonding Leave • Short and Long-term Disability Insurance • Life and AD&D Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • CVS Minute Clinic and Teledoc access • Spousal Advantage Reimbursement Plan • Identity Theft Protection and Legal Plan