Order Entry Specialist

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Enter patient order information into electronic health record systems and order management databases • Process medical supply requests and prescription orders • Verify patient demographics, insurance information, and clinical data • Review physician orders for completeness and clarity • Document order entries, modifications, and corrections • Perform accuracy checks and follow HIPAA and organizational compliance protocols • Process urgent and routine patient orders • Participate in quality assurance audits and improvement processes • Communicate with healthcare providers, clinical staff, administrative personnel, and insurance providers • Verify insurance coverage and process prior authorizations • Respond to order-processing status inquiries • Escalate complex orders and customer issues appropriately • Maintain electronic and physical filing systems • Generate processing, productivity, turnaround-time, and team-performance reports • Assist with and lead new-hire training, onboarding, team meetings, and staff development • Supervise and guide team members in daily operations and complex case resolution • Monitor performance metrics and provide feedback and coaching • Develop process improvements and workflow optimization strategies • Coordinate staffing, scheduling, and resource allocation with management • Maintain expertise in Medicare guidelines, payer policies, and regulatory changes • Prepare reports and analysis for management review • Maintain patient confidentiality and comply with AdaptHealth’s Compliance Program • Perform other related duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Associate’s degree in healthcare administration, Business Administration, or related field preferred • At least one year of work-related experience • Senior level: one year of work-related experience plus two years of exact job experience • Lead level: one year of work-related experience plus four years of exact job experience • Related experience in healthcare administration, financial services, insurance customer service, claims, billing, call centers, or management • Experience in healthcare organizations, pharmacies that routinely bill insurance, diabetic/medical supplies, HME, pharmacy, or Medicare-certified healthcare services • Proficiency with computer systems and database applications • Understanding of basic medical terminology • Knowledge of insurance verification processes • Experience with major EHR platforms such as Epic, Cerner, or Allscripts • Proficiency with office equipment, payer portal systems, and healthcare software applications • Strong attention to detail and organizational skills • Ability to work under time constraints and manage multiple priorities • Written and verbal communication skills • Professional demeanor in patient and staff interactions • Commitment to confidentiality and data security protocols • Ability to work independently with minimal supervision • Availability for extended hours when required • Ability to sustain concentration and manage confidential patient and insurance information with discretion • Ability to perform extended sitting, repetitive keyboard use, occasional standing, bending, and lifting up to 10 pounds

🏖️ Benefits

• New hire training and ongoing training programs • Compliance training and other education programs • Occasional overtime availability/requirements