Account Operations Manager, Central Region

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $101.6k - $152.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Adaptive Biotechnologies Corp.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

💰 $125M Post-IPO Debt on 2022-09

Healthcare • Biotechnology • Healthcare Insurance

Adaptive Biotechnologies Corp. is a leader in immune-driven medicine, aiming to revolutionize disease detection and treatment. By utilizing the adaptive immune system, the company develops diagnostic and therapeutic solutions powered by its innovative Immune Medicine platform. They offer clinical diagnostics, particularly in Minimal Residual Disease (MRD) testing, and engage in drug discovery and therapeutic development through adaptive immunosequencing technologies. Their biopharma services support the progression of clinical trials and the development of transformative medicines. Adaptive Biotechnologies leverages the complex biology of the immune system, decoding it to advance medical science and improve patient outcomes.

📋 Description

• Manage institution-specific onboarding requirements and develop customized workflows for each account’s operational and clinical needs • Lead virtual or in-person trainings and support go-live readiness for diagnostic integrations • Apply knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines • Support internal teams and external stakeholders in aligning workflows with standards of care and institutional protocols • Collaborate with sales and customer operations to communicate effectively with clinicians and their teams • Partner with sales, field medical, reimbursement, digital health, and customer operations on account strategies and business goals • Support EMR integration efforts with technical teams and integration targets • Help customers use embedded decision support tools; facilitate training, integration go-live readiness, and workflow optimization • Provide feedback to inform future integration strategies • Build strategic customer relationships and drive satisfaction • Educate customers on new support offerings • Deliver insights on prospects and account health; analyze trends and monitor account performance metrics • Provide training and guidance to new Account Operations team members • Foster collaboration, growth, and continuous improvement across the team • Perform all other duties as assigned

🎯 Requirements

• Bachelors + 7 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry • Masters + 5 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry • Strong customer and patient focus with demonstrated understanding of HIPAA requirements • Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure • Experience navigating complex workflows and supporting academic, community, and integrated delivery network healthcare organizations • Effective and professional communication skills for internal cross-functional partners and external customers • Proven ability to work in a team environment and influence outcomes in a matrixed organization • Strong attention to detail and meticulous data entry skills • Ability to autonomously and proactively manage multiple tasks to completion in a dynamic setting • Recognized for operational execution and customer-centric problem solving • 2–4 years of prior experience in a customer-facing commercial role for a regulated healthcare product preferred • Daily use of a computer and virtual communication tools; must be able to read, write, and communicate clearly in digital formats • Adaptive is not currently sponsoring candidates requiring work authorization support for this position

🏖️ Benefits

• Equity grant • Bonus eligible • Some travel required (15 - 20%) • Adaptive is committed to building diverse, equitable, and inclusive teams • Reasonable accommodation support for disabled job seekers