Senior Operations Analyst

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $54.1k - $90.1k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Maintain custom client authorization portfolios with emphasis on quality and process improvement • Handle service transactions including client support, product support, quality support, and internal team support for projects and training • Complete day-to-day Business Operations tasks without immediate supervision • Attend calls as a team representative and provide progress information on business elements • Plan and anticipate business needs and potential issues • Resolve non-routine issues escalated from junior team members • Research concerns to determine root causes and preventative measures • Identify ways to streamline operational procedures between or within departments • Work independently while collaborating with analysts, pharmacists, and other internal areas to provide exceptional client service

🎯 Requirements

• High School Diploma or equivalent • 5+ years experience in healthcare industry preferred • 2+ years experience in claim review, prior-authorization, and/or pharmacy technician duties • Proven ability to multi-task, prioritize, and support multiple deliverables while meeting deadlines • Proficient in Microsoft Office suite, especially Excel, including pivot tables, VLOOKUP, and data manipulation • Exceptional written and oral communication skills with internal and external business partners • Flexible and agile, with demonstrated ability to pivot based on market demands • Independent worker with strong problem-solving skills • Background in quality and/or process improvement preferred • Eager to learn and proactive in expanding end-to-end knowledge in the PBM space • Must work 8:30 AM–5:00 PM EST Monday–Friday, with possible weekend coverage as needed • If working at home, internet connection must be through cable broadband or fiber optic service with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs starting on day one • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Eligibility to participate in an annual bonus plan • Cable broadband or fiber optic internet service required for home working, with minimum 10Mbps download/5Mbps upload