Senior Proactive Support Operations Specialist

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $76k - $136.7k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Lead and coordinate cross-functional programs and operational initiatives from planning through execution • Support strategic planning and the organization’s operating rhythm, including business reviews, program reviews, planning cycles, initiative tracking, and follow-up actions • Translate organizational priorities into actionable plans and drive progress against agreed outcomes • Create visibility across programs and initiatives through tracking, reporting, documentation, and stakeholder communication • Identify operational gaps, bottlenecks, and improvement opportunities; design and implement practical, scalable solutions • Develop and maintain processes, governance mechanisms, templates, and operational resources • Coordinate stakeholders across teams, geographies, and functions, identifying dependencies, risks, and escalation areas • Define and track KPIs, success measures, and program outcomes using data and qualitative insights • Prepare materials and insights for leadership discussions and business reviews • Support change management and adoption of new processes, tools, and ways of working • Manage multiple priorities and adapt as business needs and organizational priorities evolve

🎯 Requirements

• Experience in Operations, Program Management, Project Management, Business Operations, Customer Success Operations, or a related field • Strong program and project management skills, with demonstrated experience coordinating multiple initiatives and stakeholders • Excellent organizational skills and ability to bring structure and clarity to ambiguous or complex work • Strong communication and stakeholder management skills, with the ability to work effectively across different teams and levels of an organization • Experience improving processes and implementing new ways of working • Ability to identify risks, dependencies, and blockers and proactively drive them toward resolution • Strong analytical mindset and experience using data and insights to support decision-making and measure outcomes • Comfortable working independently, taking ownership, and operating in a fast-moving, evolving environment • Experience working within a global technology, SaaS, Customer Success, or customer-facing organization • Experience supporting organizational planning, business reviews, governance, or portfolio/program management • Experience working within a complex, matrixed organization and influencing stakeholders without direct authority • Familiarity with project/program management and collaboration tools such as Smartsheet, Microsoft 365, or similar platforms • Experience supporting change management or organizational transformation initiatives

🏖️ Benefits

• Health and financial benefits • Time away • Everyday wellness • Annual cash bonuses • Stock grants • Comprehensive benefits package • In-person onboarding and/or in-person ID verification may be provided/required