Process Improvement Professional

🔥 0 minutes ago

🐊 Florida, Nevada – Remote

🐊 Florida – Remote 🎰 Nevada – Remote

💵 $65k - $88.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Drive adherence to current-state referral processes and provide proactive operational support • Partner with analytics teams to manage referral data dashboards, reporting tools, and performance tracking resources • Provide data and reporting requirements based on market needs and operational priorities • Coordinate dashboard updates, enhancements, and changes through completion • Monitor referral-related process KPIs and support clinical referral excellence initiatives • Track weekly market trends and identify decreased performance • Develop tactical action plans to improve market performance and address operational gaps • Report weekly tactical team performance, outcomes, and action-plan status • Create next-step plans for tactical team projects, initiatives, and market deployments • Lead bi-weekly Referral Supervisor meetings • Conduct one-on-one meetings with Referral Supervisors as needed • Develop and track action plans when service-level agreements are not met • Complete HR and Workday-related tasks for the tactical team • Report to the Program Delivery Lead

🎯 Requirements

• Experience supporting healthcare, clinical operations, referral management, program operations, or related business functions • Strong understanding of operational process management, performance monitoring, and workflow adherence • Ability to interpret data, identify trends, and translate insights into actionable plans • Experience working with dashboards, reporting tools, analytics partners, or operational performance metrics • Strong communication and meeting facilitation skills • Ability to collaborate with cross-functional teams, including supervisors, market leaders, analytics teams, and program leadership • Strong organizational skills with the ability to manage multiple priorities, timelines, and deliverables • Experience developing action plans to address performance gaps or missed SLAs

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Personal wellness and smart healthcare decision support • Remote work arrangement • Dedicated home workspace support for protecting member PHI/HIPAA information