Partner Success Manager – Digital Marketing

🕒 August 21

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $70k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Digital Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdCellerant

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AdCellerant is a digital marketing technology company that simplifies complex advertising processes for businesses of all sizes. The company provides access to high-quality marketing solutions through partnerships with media companies and agencies. By leveraging its proprietary technology, Ui. Marketing, AdCellerant enables users to manage the entire buyer's journey, including proposal creation, campaign launch, and performance tracking, all within a single platform. With a strong emphasis on customer service and operational support, AdCellerant aims to drive results and growth for its clients.

📋 Description

• Serve as the primary lead for assigned partners, owning strategic campaign success and account growth • Drive upsells, renewals, and retention initiatives to maximize revenue and partner value • Lead strategic partner check-ins, delivering campaign health insights, optimization strategies, and industry trends • Identify opportunities to win incremental business and displace competitors • Act as the main point of contact for high-priority campaign escalations • Oversee root cause analysis and lead cross-functional teams to resolution • Ensure timely, transparent, and solution-focused communication during escalations • Implement proactive strategies to minimize future escalations and risks • Own revenue forecasting for assigned partners with the Partner Sales Executive • Monitor campaign performance, pipeline health, and upsell opportunities • Conduct regular business reviews and provide recommendations to strengthen digital strategies and partner ROI • Partner with Sales and Operations leadership to streamline communication and improve workflow efficiencies • Identify process gaps and propose scalable solutions to enhance the client success model • Own KPIs related to client satisfaction, partner retention, campaign health, and escalation resolution • Collaborate with sales, operations, client success, and product teams • Provide feedback on partner needs, industry trends, and innovation opportunities • Track campaign health, retention and renewal rates, upsell and cross-sell revenue, escalation response and resolution time, and client satisfaction scores

🎯 Requirements

• 5+ years of experience in partner success, account management, client success, or digital advertising • Proven track record of improving client satisfaction, driving campaign success, and growing revenue • Strong knowledge of digital advertising solutions (programmatic, SEM, SEO, video, display, social, native, email) • Skilled in strategic problem solving, conflict resolution, and proactive communication • Ability to build strong relationships and collaborate across multiple teams • Proficient in CRM systems, reporting platforms, and sales analytics tools • Willingness to travel up to 25% as needed • BA/BS degree or equivalent experience preferred • Team members must live and work in the United States (territories excluded) • Access to reliable, high-speed internet • Currently legally authorized to work in the United States on a full-time basis

🏖️ Benefits

• Paid vacation, holidays, and sick days • Health/dental/vision benefits • 401k retirement plan and company match contribution • Generous paid parental leave • Wellness Program • Work from home flexibility • Denver, CO headquarters available for hybrid work with in office perks • Bonus structure tied to achievement of revenue & retention targets for a select group of partners and advertisers

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