Grower Experience Manager

Job not on LinkedIn

🔥 2 minutes ago

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Addium

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🍽️ Food & Beverage

💼 Consulting

🏭 Manufacturing

Food & Beverage • Consulting • Manufacturing

Addium is a data-driven agtech company that develops scientific sensors and analytics software to improve food and agricultural production. They combine precise sensor hardware with analytics and software tools to monitor controlled-environment agriculture, ensure food safety and quality, and provide actionable insights for producers and processors. Headquartered in Pullman, WA, Addium positions itself as a B2B provider focused on applying science and data to optimize production processes and regulatory compliance.

📋 Description

• Lead AROYA’s post-sale organization from first sensor activation through renewals • Own gross and net revenue retention, renewals, churn, and expansion within the installed base • Own the at-risk process, including risk identification, intervention, escalation, and churn learnings • Drive the auto-renewal program and payment method collection • Define and operationalize a repeatable expansion motion • Own the end-to-end customer lifecycle, including activation, adoption, support quality, agronomic value delivery, and renewal • Enforce handoff integrity across Grower Support, Grower Success, and Agronomic Advising • Build and maintain an account health model based on platform usage and device health • Serve as the final escalation point and decide when accounts require exceptions • Own the aggregated voice-of-customer feedback loop into product, engineering, and marketing • Hire, develop, retain, and manage five specialists across distinct functions • Own account assignment, coverage models, workload balance, and capacity across East and West • Define standards, SOPs, templates, and training for onboarding, case handling, business reviews, and advising • Cross-train the team and reduce single points of failure • Run recurring renewal and at-risk reviews • Report retention, activation, adoption, escalation, and services performance to revenue leadership • Own Salesforce and internal-tool systems usage and documentation discipline • Partner with sales, product, finance, deal desk, marketing, and revenue leadership • Supply customer references, case study candidates, and advocacy • Build operating rhythm, account health model, service definitions, and team standards

🎯 Requirements

• Experience leading a post-sale team in a recurring revenue business, with direct accountability for a retention number • Proven people management, including hiring, developing, and having hard conversations without escalating them to your manager • Enough technical and cultivation literacy to earn credibility with agronomists, growers, and support specialists • Controlled environment agriculture or cannabis experience is a strong advantage • Comfort managing across distinct functions rather than a single discipline • Operating discipline; build cadences and stick to them • Data fluency; work a book of business from Salesforce and usage data rather than anecdote • Commercial judgment regarding customer relationships, pricing, and scope • Strong written communication, including reporting to executive leadership • Willingness to travel to customer facilities, trade shows, and internal meetings • Travel up to 30% • Must be legally authorized to work in the United States • Addium, Inc. does not sponsor employment visas now or in the future

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance • 401(k) retirement plan with a company match (up to 4% after your first year) • Paid Time Off, Sick Leave, and 11 Paid Holidays • Company-paid life and disability insurance • HSA with company contribution and FSA options • A small, focused team that moves fast and gives you the room to actually build something