Solutions Platform Engineer

Job not on LinkedIn

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Aderant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

⚖️ Legal

💼 Consulting

☁️ SaaS

Legal • Consulting • SaaS

Aderant is a global provider of legal business management and practice management software that helps law firms run and modernize their back-office operations. The company offers cloud-based SaaS platforms and applications — including practice management, time & billing (iTimekeep), billing delivery (BillBlast), compliance (Onyx/OCG), recruiting, calendaring/docketing, analytics (Stridyn), and AI-driven work-to-cash automation — designed for large professional services and law firms. Aderant emphasizes AI, cloud transformation, security (SOC 2), and integrations to improve billing accuracy, compliance, financial operations, and operational efficiency for law firms worldwide.

📋 Description

• Maintain the availability, stability, and functionality of the Expert Sierra demonstration environment. • Troubleshoot issues across the platform, including application servers, Microsoft SQL Server, application functionality, integrations, user access, and supporting infrastructure. • Investigate system-wide issues and coordinate resolution when problems involve multiple applications, services, or technical teams. • Manage user access and permissions through Microsoft Azure and Microsoft Entra ID. • Support the deployment and implementation of new products, features, updates, and integrations. • Serve as both a technical resource and an advocate for the Sales and Solutions Consulting teams. • Assist with keeping demonstration data current and finalized. • Coordinate with infrastructure, database, application, development, cloud, security, product, and support teams. • Create and manage support tickets, project requests, group communications, and escalation paths. • Monitor outstanding requests and follow up with responsible teams. • Communicate system status, risks, dependencies, and expected resolution timelines. • Balance multiple technical issues, platform improvements, deployment activities, data/integration maintenance, and cross-functional requests. • Document platform configurations, recurring issues, troubleshooting procedures, dependencies, and support processes. • Identify opportunities to improve platform reliability, supportability, access management, and deployment processes.

🎯 Requirements

• Experience in a technical support engineering, systems administration, platform engineering, application support, or similar role. • Strong troubleshooting skills across applications, servers, databases, authentication, and infrastructure. • Working knowledge of Microsoft Windows Server environments, including IIS, PowerShell, and Active Directory. • Working knowledge of Microsoft SQL Server or other relational databases. • Experience managing user access, permissions, or authentication through Microsoft Azure and Microsoft Entra ID. • Experience supporting enterprise applications or complex multi-server environments; previous use or experience with practice management systems such as Aderant Expert is a plus. • Understanding of processes and business functions common in client-server application environments. • Ability to understand how applications, databases, servers, identity systems, and integrations interact within a larger platform. • Strong written and verbal communication skills. • Demonstrated ability to coordinate work across multiple technical teams, and to work independently as well as within a team environment. • Strong organizational skills and the ability to track tickets, projects, dependencies, and outstanding action items. • Curiosity about technology and willingness to learn; ability to follow issues through resolution and escalate effectively when needed. • Bachelor's degree in Computer Science, Information Systems, or equivalent experience is required.

🏖️ Benefits

• None specified