Bilingual Virtual Intake Coordinator – Adolescent Mental Health

🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $19 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Adolescent Wellness Academy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏥 Healthcare

🧘 Wellness

Healthcare • Mental Health • Wellness

Adolescent Wellness Academy is a mental health treatment center dedicated to supporting teenagers aged 13-17 and their families. With locations in Broward and Miami-Dade, the academy offers specialized programs including outpatient treatment, intensive outpatient programs, and therapeutic day programs. Their evidence-based approach focuses on addressing various teen mental health issues such as depression, anxiety, self-harm, and substance abuse, while also providing family-centered support to foster lasting positive changes.

📋 Description

• Guide English- and Spanish-speaking families through intake paperwork, required forms, scheduling, and program updates • Schedule new admission appointments, psychiatric appointments, and IEP appointments; communicate next steps to families and staff • Support Zoom sessions, monitor chat, help adolescents transition between activities, and troubleshoot access, audio, and video issues • Maintain accurate attendance, census, intake documents, schedules, and other program records • Respond to administrative questions, share reminders, and coordinate information across caregivers, admissions, and clinical teams • Complete same-day administrative documentation and assigned check-ins following program procedures • Promptly notify clinical staff of safety concerns, disclosures, or changes in client behavior • Support admissions, virtual group sessions, and daily program administration for an adolescent virtual mental health program

🎯 Requirements

• Fluent English and Spanish, with the ability to communicate clearly with teens and caregivers in both languages • Experience in behavioral health, mental health administration, intake, patient services, education, youth services, or a related support role • Comfort working with adolescents ages 13–17 and supporting virtual group environments • Strong scheduling, data entry, recordkeeping, documentation, and follow-through skills • Confidence using Zoom, virtual meeting platforms, and digital administrative tools • A calm, approachable communication style and sound judgment about non-clinical boundaries and when to escalate concerns • Ability to work independently while staying responsive and connected to a remote team