Customer Technical Support

🔥 0 minutes ago

🏈 Alabama, Arizona, +23 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote 🍑 Georgia – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ADT

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1874

🔐 Security

👥 B2C

Security • B2C • Smart Home

ADT is a leading provider of smart home security solutions, offering a wide range of products and services designed to enhance safety and security for homes and businesses. For over 150 years, ADT has been dedicated to protecting communities with 24/7 professional monitoring, advanced security systems integrated with Google Nest products, and customizable packages to suit various needs. Their services include home and business security systems, health and senior safety technologies, and mobile apps that allow users to control and monitor their security systems conveniently.

📋 Description

• Handle inbound phone calls from residential and small business customers about alarm systems and home automation • Provide technical assistance and customer education • Troubleshoot software, hardware, and alarm-system issues using guided workflows • Walk customers step by step through resolutions with the goal of resolving issues during the call • Present the Virtual Service Call process when issues cannot be solved remotely • Assist customers with scheduling onsite technician visits when required • Provide empathetic customer interactions and de-escalate situations • Maintain regular, consistent, and punctual attendance • Adapt to changes and incorporate feedback for ongoing performance and technology improvements

🎯 Requirements

• High school diploma or equivalent • Minimum of one (1) year of customer service experience required • Troubleshooting skills • Strong organizational skills • Excellent verbal and written communication skills • Reliable and dependable • Ability to empathize and connect with customers • Ability to multitask, prioritize tasks, and self-start • Demonstrated problem-solving and customer de-escalation skills • Ability to type at least 35 wpm • Intermediate knowledge of computer applications • Private, quiet, distraction-free work area meeting company standards • Adequate internet bandwidth • Technical experience is a plus but not required

🏖️ Benefits

• Paid on-the-job training • Necessary equipment and resources provided • Paid time off • Pet insurance • 401(k) plan and company match • Comprehensive medical benefits • Tuition reimbursement • Adoption assistance • Volunteer opportunities • Childcare and eldercare resources • Shift-differential supplemental pay • Pathway to promotion and career development opportunities • Healthcare benefits • Short-term and long-term disability coverage • Life insurance • Wellbeing benefits • Up to 120 hours accrued in the first year • 6 paid holidays

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