IT Support Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Communication Service for the Deaf (CSD)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $75k Grant on 2017-11

Healthcare • Consulting • Logistics

Communication Service for the Deaf (CSD) is an organization that has been working since 1975 to empower both Deaf and hearing individuals to succeed together. CSD offers a variety of programs and services, such as ASL Now, CSD Access, and DeafHealth, to promote accessibility and success for Deaf and hard of hearing communities. The company collaborates with partners like Tive Technology to enhance accessibility and provides resources for hiring Deaf employees and supporting Deaf-owned businesses. CSD believes in treating disability as diversity and values Deaf identities for their unique contributions to society.

📋 Description

• Respond promptly to incoming support tickets, messages, and emails, and diagnose and resolve issues in accordance with SLA targets • Troubleshoot and resolve software, operating system, hardware, peripheral, and network issues • Support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, Entra ID, and Intune • Maintain and update documentation for IT processes, system configurations, and support procedures • Handle user lifecycle management tasks, including provisioning, deprovisioning, and permissions changes • Set up, configure, and image desktops, laptops, and mobile devices for new hires and existing employees • Adhere to security policies, data protection standards, and change management procedures • Monitor and investigate IT security alerts, document findings, and escalate suspected security incidents • Identify and remediate system vulnerabilities; manage user identities, access rights, and authentication systems • Escalate complex incidents to senior administrators and participate in IT projects as needed • Perform other duties as assigned

🎯 Requirements

• Strong problem-solving and analytical skills • Excellent time-management skills; able to meet promised response and resolution times • Ability to multitask and prioritize multiple tickets simultaneously • Team-oriented with the ability to work independently when required • Comfort with remote collaboration tools (video conferencing, instant messaging, etc.) • Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. (Required) • CompTIA A+, Network+, or equivalent entry-level certification. (Preferred) • Minimum of two years of hands-on technical support experience. (Required) • Experience with ITSM tools such as FreshService, ServiceNow, or Jira Service Management. (Required) • American Sign Language (ASL) proficiency. (Preferred)

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