Help Desk Coordinator I

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $50k - $67k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Advarra is a provider of integrated technology and services for clinical research, combining institutional review and compliance services with software platforms to support the full clinical trial lifecycle. The company offers ethics review services (IRB, IBC, DMC, endpoint adjudication), site enablement and research staffing, and a suite of cloud products — including eRegulatory, eConsent, eSource/EDC, CTMS and study design tools — plus an AI-powered operational intelligence engine (Braid) to streamline trial start-up, enrollment, and operations. Advarra serves sponsors, CROs, research sites, and institutions with a focus on patient protection, regulatory compliance, and accelerating trial outcomes.

📋 Description

• Serve as an IRB resource for internal and external clients • Assist with Advarra best practices, client onboarding, training, and daily questions and concerns • Provide direct client assistance and participate in or manage projects • Escalate and participate in process improvement initiatives • Maintain communications that promote client loyalty and enhance retention • Assess issues and ensure quick, appropriate resolution • Collaborate with management and Team Lead to drive process enhancements and execute departmental and company strategies • Act as a point of contact for IRB customers and provide exceptional customer service • Support internal and external clients with varied tasks • Collaborate with internal teams to ensure client satisfaction • Respond to customer inquiries promptly • Document and track client experience data in the system • Escalate client concerns to the relevant Team Lead and/or Manager • Resolve client issues and concerns with internal teams • Provide client feedback through appropriate channels • Participate in process improvement discussions • Act as primary contact for Advarra teams and CIRBI support • Conduct or participate in CIRBI demonstrations and provide ongoing client support and training • Serve as subject matter expert for IRB processes and requirements • Participate in assigned projects and complete assigned tasks

🎯 Requirements

• Bachelor's degree in business, communication or a science-related field, or a high school diploma with two years of industry experience • Two or more years of experience in an IRB, health-related field, or clinical research • Comfortable evaluating situations, exercising good judgment and discretion, and making significant decisions with Team Lead and/or Manager assistance • Understanding of FDA and OHRP regulations and guidance • Understanding of ICH guidance for informed consent and institutional review boards • Intermediate computer skills, including MS Office products and CRM software • Ability to learn and comprehend basic instructions • Ability to focus attention on tasks and responsibilities • Verbal communication, listening, understanding, responding, and speaking abilities • Ability to sit or stand for extended periods at a stationary workstation • Ability to regularly carry, raise, and lower objects up to 10 lbs.

🏖️ Benefits

• Variable bonus eligibility • Health coverage • Paid holidays • Other benefits

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