HR & Technical Support Specialist

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Answer incoming calls and assist caregivers with general HR questions and concerns • Provide HHAeX+ mobile application support, including registration, login issues, activation codes, and troubleshooting • Assist caregivers with clock-in/clock-out issues and application navigation • Route inquiries to the appropriate department when necessary • Follow up with caregivers to resolve outstanding issues • Maintain accurate documentation and notes of caregiver interactions • Support basic HR administrative and occasional compliance-related tasks • Perform other duties related to the position as assigned

🎯 Requirements

• Proficient level of English (written and spoken) • Strong communication and customer service skills • Comfortable handling a high volume of incoming calls • Previous call center, customer service, or HR experience preferred • Effective troubleshooting skills and ability to navigate multiple software systems • HHAeX or home care experience is a plus, but not required • Tech savvy, resourceful, accountable, with a strong sense of ownership • Highly adaptable, reliable, self-motivated, and confident • Strong problem-solving skills with ability to work independently • Strong attention to detail and multitasking skills in fast-paced work environments • Excellent organizational skills with ability to manage daily operations • Proficiency in Microsoft Office (Word, Excel, Outlook) • Familiarity with standard business tools (email, spreadsheets, document management) • Ability to quickly learn new systems, software, and workflows • Ability to follow established processes accurately with minimal supervision • Ability to work U.S. EST (New York) business hours and adapt to business needs • Able to undergo a background check • Reliable Windows 10+ computer, two monitors, and high-speed internet • Reliable backup power source (e.g., power bank, UPS, inverter, or generator) • Professional home workstation capable of supporting uninterrupted remote work

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth • Full-time position with 40 hours weekly • Long-term opportunity

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