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Outbound Sales Representative

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ADT

10,000+ employees

Founded 1874

🔐 Security

👥 B2C

Security • B2C • Smart Home

ADT is a leading provider of smart home security solutions, offering a wide range of products and services designed to enhance safety and security for homes and businesses. For over 150 years, ADT has been dedicated to protecting communities with 24/7 professional monitoring, advanced security systems integrated with Google Nest products, and customizable packages to suit various needs. Their services include home and business security systems, health and senior safety technologies, and mobile apps that allow users to control and monitor their security systems conveniently.

📋 Description

• Make outbound calls through an automated phone system to potential customers responding to ADT marketing and partner campaigns • Engage with potential customers and verify that contacts meet specified criteria • Transfer qualified customers to an Inbound Sales Specialist • Use focused verbal communication and pointed rebuttals to overcome objections • Demonstrate empathy and conduct needs analysis using strong listening skills • Update call status in the phone system • Maintain availability to engage with potential customers • Adhere to company compliance and quality standards • Provide award-winning customer service while handling a high volume of outbound calls

🎯 Requirements

• Must reside in Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, or Wyoming • High school diploma or GED required • Basic computer skills required • Must complete and pass a pre-employment drug/background check • High-speed internet with minimum 50 Mbps download and 25 Mbps upload speed • Internet access solely by ethernet cord • Sales experience preferred • Over-the-phone call center experience preferred • Excellent communication, listening, critical thinking, and problem-solving skills • Ability to work independently in a commission-based environment • Self-starter motivated by personal goal achievement • Strong business vocabulary • Strict adherence to team agendas, policies, and guidelines

🏖️ Benefits

• Unlimited earning potential • Comprehensive benefits package including Medical, Dental, Vision, 401k with match, and tuition reimbursement • Paid Time Off (PTO), accruing up to 120 hours in the first year • 6 paid holidays • Career growth opportunities • Paid training • Commissions paid bi-weekly • $250 completion bonus during Week 1 of Training • Short-term and long-term disability coverage • Life insurance • Wellbeing benefits • Remote work arrangement • Department closed on weekends and many holidays

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