VIP Travel Consultant – Team Lead

🔥 0 minutes ago

🏈 Alabama, Arizona, +24 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ADTRAV Travel Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1977

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

ADTRAV Travel Management is a company that provides travel management software and services to corporate and government organizations, aiming to make travel as easy and efficient as possible. They offer a comprehensive suite of applications tailored to the needs of modern travel programs, along with 24/7 access to seasoned travel agents, expert guidance, and support for various types of travel such as lodging, events, and global programs. ADTRAV's commitment to customer service is reflected in their high traveler satisfaction rates and dedicated consulting services.

📋 Description

• Manage all aspects of travel management for VIP corporate clients • Serve as lead for the VIP Team under operations management guidance • Support day-to-day VIP Team and corporate account operations • Act as subject matter expert and first-level support for agents on applications, processes, procedures, and policies • Escalate issues to management as needed • Assist with agent training on accounts, policies, and procedures • Execute Sabre spectra’s and ensure transactions meet contractual requirements • Assist with queue management and ensure tasks are completed within Service Level Agreements • Ensure tickets are issued and assist with issuing when needed • Identify process and workflow efficiencies and training opportunities; recommend improvements to management • Update job aids and account documentation • Liaise with clients when management is unavailable • Research customer service issues through resolution • Answer client calls and emails for new arrangements and itinerary changes • Book and issue airline, hotel, car, and other reservations using Sabre • Check queues daily for accuracy and completeness of issued tickets • Maintain service non-stop programs, including preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals • Provide travel expertise and send domestic and international travel quotes • Decipher fare rules and understand Open Skies and FAA rules • Meet management-defined KPIs, including productivity and transaction targets • Communicate with airlines regarding flight changes, seating, and upgrades; update clients • Follow ADTRAV policies, procedures, and approved workflows • Provide excellent customer service and resolve traveler issues • Communicate with agents and employees to solve problems and service travelers • Participate in ongoing industry training • Represent ADTRAV and maintain effective relationships with employees, partners, vendors, and clients • Adhere to company policies and procedures • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • At least 5 years of experience booking domestic and international travel; complex international a plus • Experience working with VIP clients and providing high touch, white glove service • Experience as a senior travel consultant or mentor a plus • Prior experience with Visa/Passports preferred • Strong international background in geographical locations and rate structures • Experience using a GDS system; Sabre required, Amadeus a plus • Highly knowledgeable of city, airline, hotel, and car rental codes • Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement • Ability to weigh cost benefits and recommend alternate travel options within corporate policy • Strong computer and typing skills, including navigating quickly between programs and using shortcut keys • Demonstrated experience learning and using technology and multiple applications and monitors simultaneously • Experience with Microsoft Office Suite (Outlook, Word, Excel) • Highly proficient in business writing, grammar, and spelling • Excellent English written and verbal communication skills • Excellent listening skills • Strong attention to detail with emphasis on accuracy and quality • Ability to manage multiple priorities and complete tasks with minimal supervision • Strong organizational and problem-solving abilities • Leadership traits to motivate, communicate, and provide feedback • Discretion and judgment when providing feedback, guidance, clarification, and training • Professional and positive demeanor; ability to work cooperatively • Ability to work remotely and meet company home-office requirements • Ability to sit and work at a computer for extended periods • Ability to successfully attend and pass new hire and department-specific training • Ability to maintain confidentiality of company and client information • Ability to work Monday-Friday within 7am-7pm CT • Ability to work some weekends and holidays as needed • Ability to pass a credit, criminal, and/or employment reference background check • Ability to pass a government clearance process as required by clients

🏖️ Benefits

• Quarterly bonuses based on meeting outlined KPIs • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Flexible Spending Accounts • 401(k) • PTO