Managing Consultant, Managed Services

🕒 September 1

🇺🇸 United States – Remote

💵 $126k - $193.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 31%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Design and implement innovative Managed Services solutions and products • Provide oversight, project guidance, and lead technical review and modification of Managed Services solutions • Support complex technical services and solutions across enterprise storage, mainframe, midrange, Windows, Unix/Linux, networking, virtualization, and databases • Analyze client requirements, recommend solutions, and support proposals, quotations, and presentations • Provide technical sales support • Advise customers, Managed Services teams, and other organizational teams on technical subjects and architecture • Maintain client relationships as a trusted technical advisor and coordinate communications between CDW and clients • Conduct and lead design workshops for complex designs • Mentor engineers in project design, analysis, and coordination • Research emerging technologies, evaluate alternatives, make recommendations, and present reports to management • Develop and maintain presentations, demonstrations, training documentation, templates, and related collateral • Enhance and follow vendor training and certification requirements; educate fellow engineers • Estimate effort for services engagements and provide technical input for scopes and statements of work • Design and oversee upgrades to advanced client infrastructure solutions • Provide implementation, upgrades, tuning, backups, restores, user management, and technical support • Follow change control, incident response, and testing processes • Deliver Managed Services offerings according to CDW service descriptions and catalog • Communicate technical problems and solutions clearly to clients • Participate in on-call rotation and provide 24x7 support for critical systems, including weekends, holidays, overtime, and other shifts as needed • Escalate and support complex technical issues and business-critical situations • Lead client projects to improve and upgrade technology infrastructures • Create and execute test plans • Design and implement automation and complex solutions to improve efficiency • Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning • Identify cross-selling opportunities and communicate them to Sales • Assist Professional Services with client architecture assessments and recommendations • Complete projects and scopes of work, including system builds, testing, documentation, and training • Meet production SLAs and maintain service request and incident status records • Collaborate with Customer Success, Project Management, R&D, and Sales • Test, evaluate, and develop new products, offerings, and solutions • Train customers and company employees

🎯 Requirements

• Bachelor’s degree and 7 years of IT engineering experience, including 5 years of large-scale requisite data center experience, OR 11 total years of IT engineering experience including a minimum of 5 years in a large-scale, multi-tenant data center environment • Enterprise-class planning, design, implementation, and support experience with one or more Managed Services infrastructure solutions • Ability to apply technical knowledge to business direction and customer outcomes • Ability to develop project plans and schedules for complex projects or solution/product development • Customer relationship-building and trust-building skills • Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines • Strong analytical, problem-solving, and root cause analysis skills • Ability to follow policies and procedures consistently • Strong communication and documentation skills • Exceptional communication and interpersonal skills, including collaboration with C-level executives • Ability to work independently and collaboratively • Ability to provide guidance, mentorship, and peer support • Strong time management skills • Working knowledge of relevant scripting, networking, security, virtualization, wireless, VPN, unified computing, and data center technologies • Ability to travel as needed • Current Cisco CCNP certification required • Cisco CCIE certification is a plus • Industry-recognized technical certifications in related disciplines are a plus • Experience in a large data center environment is a plus • 5 years of Managed Services experience is a plus

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits package (see https://cdw.benefit-info.com/) • Opportunity to work remotely • Professional growth and development through training, certifications, and education • AI learning and experimentation opportunities • Equal opportunity employment

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