Managing Consultant, Managed Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $126k - $193.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💼 Consultant

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Contribute to new solution/product design and implementation for Managed Services clients • Provide oversight, project guidance, and technical leadership in reviewing and modifying Managed Services solutions • Support complex technical services and solutions across enterprise storage, mainframe, midrange, Windows, Unix/Linux, networking, virtualization, and databases • Analyze client requirements, recommend solutions, and support proposals, quotations, and presentations • Provide technical sales support • Advise customers, Managed Services, and other organizational teams on technical subjects and architecture design • Maintain client relationships as a trusted Technical Advisor and serve as a communications focal point • Lead complex design workshops • Mentor engineers in project design, analysis, and coordination • Research emerging technologies, evaluate alternatives, make recommendations, and present reports to management • Develop and maintain customer presentations, demos, training documentation, templates, and related collateral • Support vendor training requirements, certifications, and engineer education • Provide technical input for service engagement estimates and Statements of Work • Design and oversee upgrades to complex client infrastructure solutions • Provide implementation, upgrades, tuning, backups, restores, user management, and technical support • Follow change control, incident response, and testing processes • Deliver Managed Services offerings according to CDW service descriptions and catalog • Communicate technical problems and solutions clearly to clients • Participate in on-call rotation for 24x7 critical-system support, including possible shifts, weekends, holidays, and overtime • Escalate and support complex technical issues and business-critical situations • Lead client projects to improve and upgrade technology infrastructure • Create and execute test plans • Design and implement complex automation and technology solutions • Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning • Identify potential cross-selling opportunities for the sales team • Assist Professional Services with architectural assessments and recommendations • Complete projects and assigned scopes of work on schedule • Understand and meet production-environment SLAs • Collaborate cross-functionally with Customer Success, Project Management, R&D, and Sales • Test, evaluate, and develop products, offerings, and solutions • Conduct customer and employee training • Review service requests daily, provide client updates, and maintain accurate problem-tracking data • Update customer incident tickets and change orders and provide status information to management and account managers

🎯 Requirements

• Bachelor’s degree and 7 years of IT engineering experience, including 5 years of large-scale requisite data center experience, OR 11 total years of IT engineering experience including a minimum of 5 years in a large-scale, multi-tenant Data Center environment • Enterprise-class planning, design, implementation, and support experience with one or more Managed Services infrastructure solutions • Ability to apply technical background and knowledge to business direction and provide business-based customer outcomes • Ability to develop project plans and schedules for complex projects or new solution/product development • Ability to establish customer trust and confidence in CDW Managed Services • Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines • Strong analytical, problem-solving, and root cause analysis skills • Ability to follow policies and procedures consistently • Strong communication and documentation skills • Exceptional communication and interpersonal skills, including collaboration with C-level executives • Ability to work independently and as part of a team, providing guidance and mentorship • Strong time management skills • Working knowledge of scripting/coding: Python, Bash, Perl, Ruby, or TLC • Working knowledge of networking hardware: Cisco, Juniper, Arista, or Aruba switches and routers • Working knowledge of firewalls, load balancers, WAN optimization, network technologies/topologies, security, QoS, VoIP, virtualization, data center, wireless, and VPN technologies • Ability to travel as needed • Current Cisco CCNP certifications required • Cisco CCIE certification is a plus • Industry-recognized technical certifications in related disciplines are a plus • Experience in a large data center environment is a plus • 5 years of Managed Services experience is a plus

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits overview provided at https://cdw.benefit-info.com/ • Ability to work remotely • Salary ranges may be subject to geographic differentials