Medical Assistant – Scheduling, Member Outreach

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advantmed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Venture Round on 2016-12

Consulting • Insurance • Logistics

Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.

📋 Description

• Contact members via outbound calls to schedule healthcare appointments • Educate members on available healthcare benefits and preventive services • Schedule, reschedule, and confirm appointments in the scheduling system • Follow up with members regarding missed appointments and callback requests • Handle inbound inquiries related to appointments and healthcare programs • Accurately document call outcomes and member interactions • Review member eligibility and appointment requirements • Assist members in understanding Annual Wellness Visits, preventive screenings, and care gap closures • Coordinate with provider offices and internal teams to secure appointment availability • Escalate clinical concerns to the appropriate healthcare professional • Maintain accurate member records within EMR/CRM platforms • Ensure HIPAA compliance and patient confidentiality • Meet quality, productivity, and attendance expectations

🎯 Requirements

• High School Diploma or GED • 1+ year experience in healthcare, care coordination, patient scheduling, or call center operations • Basic understanding of medical terminology • Strong verbal communication and patient engagement skills • Proficiency in Microsoft Office and healthcare systems • Experience with Medicare Advantage members preferred • Experience in appointment scheduling, patient outreach, or population health programs preferred • Bilingual (English/Spanish) preferred • Knowledge of preventive care and healthcare benefits preferred

🏖️ Benefits

• Competitive Hourly Pay • Health Benefits • Paid Time Off (PTO) • 401(k) Plan