Client Services Coordinator

🔥 21 minutes ago

🇺🇸 United States – Remote

💵 $50k - $67k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.

📋 Description

• Process assigned submissions in a timely manner • Provide exemplary customer service and serve as the main point of client contact for assigned submissions • Provide direct assistance with day-to-day administrative activities supporting operations • Act as the primary contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions • Conduct thorough administrative reviews of submissions • Liaise with study and site personnel to resolve missing information or issues • Document and adhere to client requirements, including organizational and protocol notes • Assist with task reassignments and manage documentation for foreign language translations • Collaborate with the quality control team to minimize errors • Complete tasks within expected turnaround times and respond to customer inquiries within 24 hours • Escalate customer or timeline issues to direct supervisors • Participate in process improvement initiatives • Attend conferences and workshops and complete assigned trainings • Process MODs, ICFs, PROs, SSUs, and client submissions as responsibilities expand toward CSC II

🎯 Requirements

• Two (2)+ years of experience in a customer service role or office environment, preferably in a regulated industry • Intermediate computer skills • Proficiency with MS Office Suite, especially Word and Outlook • Ability to sit or stand for extended periods at a stationary workstation • Ability to regularly carry, raise, and lower objects up to 10 lbs. • Ability to learn and comprehend basic instructions • Focus and attention to tasks and responsibilities • Verbal communication, listening and understanding, responding, and speaking

🏖️ Benefits

• Variable bonus eligibility in addition to base salary • Health coverage • Paid holidays • Other benefits • Remote work arrangement